KW

Kristy W.

Customer Service Supervisor

Small-Business (50 or fewer emp.)

2/24/2026

"Easy Training Assignment and Progress Tracking with ServiceSkills"

5/5

What do you like best about ServiceSkills?

I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign a new group of videos for the team and can monitor who is watching and who is not and also see their scores from the quizzes. My team enjoys how the videos are short and are able to work them into their weekly routine. Some sessions are 10 minutes some are 30 minutes. We use ServiceSkills videos to enhance our customer experience for our customers in the way we communicate. It is super easy to implement this training into our training processes. Also if I have any question their customer support is prompt at assisting me in anything I need. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

I really do not feel there are any downsides to ServiceSkills. The easy process of setup and assigning is great. The variety of videos and training cover not only customer interaction but also co-worker interactions. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

Customer experience is the top priority for our company. ServiceSkills gives us a better understanding and processes to better communicate with our customers. The repetitive emphasis on how to communicate, listen, and respond are key factors to be able to assist our customers at a higher level. Review collected by and hosted on G2.com.

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Validated ReviewerSource: G2 invite on behalf of seller

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4.8 out of 5 · Verified reviews from real users

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