![Bogireddy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bogireddy G.")
BG

Bogireddy G.

Test Automation Eng Analyst 

Information Technology and Services

Enterprise (\> 1000 emp.)

7/22/2023

More Options
- 
- [Respond as ServiceNow IT Service...](https://www.g2.com/survey_responses/servicenow-it-service-management-review-8346846/official_response/new)

"Best incident management tool ever"

4/5

What do you like best about ServiceNow IT Service Management?

The level of customisation is awesome and UI is very intriguing. I use this everyday to manage and get reports assigned or resolved by my team. I use this too to request new software in our company.we can practically integrate this tool with any other tools. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

The customisation comes with too many hurdles and we need to do more work to achieve. The cost of the tool is too high and there are few cheap alternatives also.We have low control on few of the algorithms used in this tool. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

This tool is amazing to organise, prioritise and allocate incidents to individual people.We use this tool to keep a track of our daily work orders and we use this too to keep as a software order request. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

See what 1809 reviewers think of ServiceNow IT Service Management

4.5 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/servicenow-it-service-management/reviews)