G2

Ankit S.

ServiceNow Developer

Enterprise (> 1000 emp.)

8/22/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"ServiceNow Makes ITSM Fast, Seamless, and Easy to Integrate"

5/5

What do you like best about ServiceNow IT Service Management?

I love the ServiceNow IT service Management because it makes the Incident, Problem, Change modules easy to create, work and report on.

Whenever we want to send a Incident to another tool we can integrate the two systems together through REST or SOAP and ServiceNow provides so many ways we can integrate the system.

When we automate the Incident creation through record producers it gives a very seamless and fast experience to end users.

Through ServiceNow we can achieve numerous AI functionalities as well like Incident summarisations, Agentic AI working on the incidents and identifying the issues and creating Incident proactively.

The pricing and licensing also make it easier for organizations to prefer ServiceNow over other tools as the ROI in ServiceNow is far better then any other tool in the market.

The operations team takes care of the Support/Onboarding as they are given KT by the developers and a complete guide on how to take care fo the system. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

I think the licensing cost of having ServiceNow is increasing by each passing day which if clubbed with good deals can be fixed.

The support system from ServiceNow only takes care of the OOB functionalities and very little or no support to customizations.

Which if improved can take ServiceNow experience of customers to another level. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

To take care of day to day experiences like raising an Incident if you are facing an issue f.ex. internet not working can be reported through incident and which team is working on it to fix it, if we want to put any additional comments can be taken care of in the same incident form.

similarly to raise a new request for something like ordering a new laptop we can go to service catalog and raise a new request.

There are so many other modules like Problem, Change, knowledge which similarly eases the day to day works of different teams by streamlining the processes. Review collected by and hosted on G2.com.