My absolute favourite features are Event Management, Service Mapping, and Certificate Inventory and Management. And it’s not just me once you have your CMDB and discovery up and running properly, I think everyone is going to love them too.

More recently, my favourite has been the DAW Discovery Admin Workspace. It has significantly helped us troubleshoot discovery errors, and it’s also provided some really helpful insights along the way. Review collected by and hosted on G2.com.

Not that I dislike it, but I would like a more user-friendly UI so our CI owners stay interested and engaged in maintaining their ownership in the CMDB. The Data Manager experience could be better. Now that more agents are being released within the Service Graph intelligence space, I expect many things will change.

It’s also hard to stay current with so many features being released and with ongoing upgrades across ITOM. Customers need clearer guidance on how to catch up with the aggressive pace of new features within ITOM. Review collected by and hosted on G2.com.