I like the visibility ServiceNow IT Operations Management gives me across our infrastructure from a single platform. It helps me quickly see what’s impacted, prioritize issues, and correlate multiple alerts to find the underlying cause instead of treating each one as a separate incident. That saves time, reduces manual effort, and helps us restore services faster. I also find the CMDB integration useful for understanding dependencies between systems and applications. I value how IT Operations Management, IT service management, and IT asset management work together on one platform, connecting monitoring, incident management, and asset tracking in a unified view. Alerts can be linked to incidents, configuration items, changes, and asset information without switching between systems. This integration makes our operations more streamlined and standardized. Review collected by and hosted on G2.com.

I’d like ServiceNow IT Operations Management to provide better operational memory and context for recurring alerts. It would be helpful if it surfaced past outages, root causes, linked incidents, and the runbooks or recovery steps used before. The initial setup also took some time and effort, including defining governance, compliance requirements, SLAs, and operational policies, as well as customizing the platform to fit our workflows and coordinating and validating the setup. Review collected by and hosted on G2.com.