G2

Ritik K.

Software Engineer

Enterprise (> 1000 emp.)

10/14/2026

"Strong Visibility and Automation, with a Steep Learning Curve"

4/5

What do you like best about ServiceNow IT Operations Management?

I like ServiceNow IT Operations Management because it gives me good visibility into IT operations, supports automation, and helps manage incidents and infrastructure more efficiently through a centralized platform. It streamlines operations, reduces manual effort, and helps my team resolve incidents faster, supporting better service availability and efficiency. Integrations help centralize operational data and improve incident and event management. The initial setup was straightforward for basic functionality. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Operations Management?

I find ServiceNow IT Operations Management has a learning curve for new users. Some configurations and customizations can be complex, and setting up reports and dashboards could be more user-friendly. Basic setup was straightforward, but advanced features and integrations took additional effort. More guided setup options, ready-to-use templates, and simpler dashboard and report creation tools would help. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Operations Management solving and how is that benefiting you?

I use ServiceNow IT Operations Management for infrastructure monitoring, asset discovery, event management, and service mapping. It gives me visibility across systems, reduces manual effort through automation, and helps my team resolve incidents faster, improving service availability and efficiency. Review collected by and hosted on G2.com.