G2

Supriyo L.

Network Engineer

Computer & Network Security

Enterprise (> 1000 emp.)

10/13/2026

"Efficient IT Asset Tracking and Management with ServiceNow"

5/5

What do you like best about ServiceNow IT Asset Management?

What I liked most about ServiceNow IT Asset Management is that it keeps all asset information organized in one place and makes it much easier to track assets throughout their entire lifecycle. It helped teams monitor how assets are being used, manage inventory more effectively, cut down on manual work, and make more informed decisions about upgrades and replacements. The user-friendly interface, along with its integration into other IT workflows, also makes day-to-day asset management smoother and more efficient. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Asset Management?

The main thing I disliked is that the interface can feel a bit complicated when you’re new to the platform. Some tasks require you to click through multiple menus, and the initial setup and customization can take a while to figure out. Reports can also be slow, especially when you’re working with large amounts of data. Overall, the tool is useful, but it would be a better experience if it were simpler and more intuitive. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Asset Management solving and how is that benefiting you?

ServiceNow IT Asset Management helps address the challenge of tracking and managing IT assets throughout their entire lifecycle. It offers a centralized view of key asset information—such as details, ownership, location, and status—which makes it easier to monitor inventory and reduce unnecessary purchases. It also cuts down on manual tracking, improves overall visibility, and helps teams manage both software and hardware more efficiently. As a result, it saves time and supports better decision-making around asset usage, maintenance, and replacement. Review collected by and hosted on G2.com.