G2

NAGARAJ M.

Senior Executive

Mid-Market (51-1000 emp.)

11/7/2026

"One Place to Manage HR Requests with Faster, Automated Routing"

4/5

What do you like best about ServiceNow HR Service Delivery?

What I like best is that it gives employees one place to raise HR requests, track their status, and find answers. Workflows route each case to the right team automatically, so responses are faster and nothing gets lost. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow HR Service Delivery?

What I like least is that it can be complex to configure and customize, and it often needs admin or developer support for changes. The interface can also feel heavy for new users, and licensing costs are high compared to simpler HR tools. Review collected by and hosted on G2.com.

What problems is ServiceNow HR Service Delivery solving and how is that benefiting you?

It solves the problem of scattered HR support. Before, employees had to email or call HR even for simple questions, and requests could get lost or delayed. Now everything sits in one portal, with automatic routing, clear status tracking, and a knowledge base that helps people find quick answers.

For me, it saves time because repeat questions are handled through self-service, and I can check the status of every case in one place. That leads to faster resolutions, fewer follow-ups, and less manual work overall Review collected by and hosted on G2.com.