I like that ServiceNow HR Service Delivery brings HR services into one place. Employees can find answers to common questions and raise requests on their own, while case management helps track each request, its status, and the actions needed to resolve it so nothing gets missed. Workflow automation can route requests to the right team and send updates, which reduces manual work and unnecessary follow-ups. I also like that the platform makes requests easier to track and the process smoother and more convenient for employees and HR teams. The interface makes it easier to find HR services and submit requests, and Teams or Outlook updates can make it more convenient to stay informed without constantly checking the platform. Review collected by and hosted on G2.com.

I think ServiceNow HR Service Delivery could be simpler and more intuitive for first-time users. Finding the right HR service and understanding a request’s status can take extra time, and learning all the features and workflows takes some time initially. I’d like better navigation, clearer status updates, more accurate self-service answers, and more customization so employees can quickly access information relevant to them. A short onboarding session and clear instructions would also help new users get comfortable faster. Review collected by and hosted on G2.com.