I use ServiceNow HR Service Delivery to handle employee-related requests and access HR services through one centralized platform. It helps me organize HR queries, track request progress and updates, and makes it easier for employees to connect with the HR team. I like its simple interface and being able to check updates in one place. It makes the process convenient and efficient, reduces manual follow-ups, saves time, and improves the employee service experience. The initial setup was fairly straightforward, and once configured, the platform was easy for the team to use. Review collected by and hosted on G2.com.

Some requests can take time to resolve, and I’d like notifications to be more timely. I’d also like better navigation, faster response times and loading, better search options, and clearer request status updates. A more mobile-friendly design and quicker access to common HR services would help. The initial setup was fairly straightforward, though I needed some guidance to configure workflows and access permissions. Review collected by and hosted on G2.com.