G2

Hitesh S.

L2 Technical cloud support

Enterprise (> 1000 emp.)

10/6/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"A Centralized Platform for Efficient HR Service Delivery"

5/5

What do you like best about ServiceNow HR Service Delivery?

What I like most about ServiceNow HR Service Delivery is how it centralizes employee requests, HR cases, and workflows in one place. Employees can submit requests and track their status without having to rely so heavily on email.

The workflow automation, case tracking, and self-service features are especially helpful. From an administrator’s perspective, it also offers clearer visibility into what’s pending, who owns each request, and overall HR service performance. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow HR Service Delivery?

The biggest challenge I’ve found with ServiceNow HR Service Delivery is the upfront configuration and the learning curve. Getting HR workflows, roles, permissions, and case types set up correctly can take a while, and this is especially true in larger organizations.

On top of that, certain customizations can become complicated as you go deeper. You also have to be very deliberate about access controls, since HR cases often include sensitive employee information. Review collected by and hosted on G2.com.

What problems is ServiceNow HR Service Delivery solving and how is that benefiting you?

ServiceNow HR Service Delivery helps reduce manual HR work by bringing employee requests, cases, approvals, and information into a single platform. It lowers our reliance on emails and spreadsheets and makes it easier to track requests from start to resolution.

For us, the main benefits are better visibility, automation of repetitive HR processes, and a clearer way for both employees and HR teams to follow the status and ownership of each request throughout the process. Review collected by and hosted on G2.com.