What I like most about ServiceNow GRC is that it brings risk, compliance, policies, controls, and assessments together in one platform. The workflow automation makes it straightforward to assign tasks, manage approvals, and track compliance activities without having to rely so heavily on emails or spreadsheets.

As an administrator, I also find the audit trails, reporting, and configuration flexibility especially useful. They help me maintain clear visibility and accountability across teams while keeping everything organized in one place. Review collected by and hosted on G2.com.

The biggest challenge I’ve had with ServiceNow GRC is the learning curve. Because the platform offers so many configuration options, it can take a while for administrators to fully understand how everything fits together and to manage it effectively.

As the organization grows, some workflows and configurations can also become more complex and harder to maintain. The initial setup and customization require solid planning, and keeping data quality high is essential if you want accurate reporting and reliable compliance tracking. Review collected by and hosted on G2.com.