G2

Mil S.

TGC Lead

Enterprise (> 1000 emp.)

9/10/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best GRC solution on the market"

5/5

What do you like best about ServiceNow Governance, Risk, and Compliance (GRC)?

Best end-to-end GRC solution on the market. Unified platform: Data flows smoothly between IT, security, and risk teams within one shared system. Automation: Automated workflows assign tasks and send reminders and alerts without the need for manual follow-up. Real-time dashboards: Executive dashboards clearly display live risk scores and compliance status. Integrations: It connects well with other enterprise tools, security scanners, and IT service management (ITSM) systems. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Governance, Risk, and Compliance (GRC)?

High Implementation Cost: Setting up and customizing the platform can take a lot of time and money, and it often requires certified experts. Steep Learning Curve: The user interface can feel complex and overwhelming for everyday business users. Heavy Customization Maintenance: Custom workflows can break or become difficult to manage during platform upgrades, which adds ongoing maintenance effort. Licensing Expenses: The cost per user or per module can become very expensive for mid-sized teams. Review collected by and hosted on G2.com.

What problems is ServiceNow Governance, Risk, and Compliance (GRC) solving and how is that benefiting you?

IT Risk Management: Tracking and scoring technology risks across different business units. Policy and Compliance Management: Managing policies, mapping them to regulations (like ISO 27001 or SOC 2), and running periodic reviews. Vendor Risk Management: Sending assessments to third-party vendors and tracking their security posture. Audit Management: Managing internal and external audits, gathering evidence, and tracking issues or findings. Review collected by and hosted on G2.com.