G2

Meysam H.

Materials Engineer

Small-Business (50 or fewer emp.)

7/16/2026

"Connects Customer Requests to Technical Details for Faster First-Time Fixes"

4.5/5

What do you like best about ServiceNow Field Service Management?

What I like best is how it connects customer requests directly with the technical details logged by our customer service team. That link makes it easy for technicians to get on the right network and understand the job before they even arrive, which means faster response times and quicker fixes on the first visit. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Field Service Management?

What I dislike is fairly minor — the initial learning curve when setting things up took a bit of time to get used to, but it wasn’t a major issue and didn’t take long to work through. Review collected by and hosted on G2.com.

What problems is ServiceNow Field Service Management solving and how is that benefiting you?

It’s solving the problem of disconnected communication between customer service and field technicians. Before, technicians often didn’t have full visibility into the technical details logged when a request came in, which slowed things down on site. Now, that information flows directly to them through the network created from the customer request, so they arrive already informed and can resolve issues on the first visit. This has made our response times faster and cut down on wasted trips. Review collected by and hosted on G2.com.