CC

cortne c.

CSR

Small-Business (50 or fewer emp.)

7/21/2026

"Easy Customer Communication and Custom Filters for a Smoother Workflow"

5/5

What do you like best about ServiceChannel?

Service channel provides ways to easily communicate with customers. They also provide customized settings so you can easily organize/ gain access to work orders you only want to see. Narrowing down your filters will allow to quick and easy work flow. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Rarely it will move a bit slow. For example when inputting a note it will spin for a minute but then eventually work. Some days the whole system is down but I can count on one hand how many times that has happened for an extended period of time in the 3 years I have been using it. Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Service Channel solves communication problems. It also has ability to upload documents for reference and to ensure we are all visibly and verbally on the same page to get work done efficiently. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 147 reviewers think of ServiceChannel

4.2 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/servicechannel/reviews)