G2

Tom H.

VP Sales Engineering

Mid-Market (51-1000 emp.)

9/17/2026

"seRevel Transformed Our Pilots"

5/5

What do you like best about seRevel?

It truly understands the SE job. Most tools we tried before were reporting layers that added work for the SEs and gave management a dashboard. seRevel does the opposite: the SE runs the evaluation in it (success criteria, timeline, prospect portal), so the data exists as a by-product and nobody fills in a status sheet on Friday. As global SE lead the visibility is beyond what I expected. I see exactly which use cases perform well across the whole team, and where the competition seems to be catching up, not just in the deals I was personally in. The demo scripts it generates from that data are already very helpful. The thing that won me over was the roadmap conversation. We call POCs "Pilots" internally, so I submitted an idea through the AI assistant asking for an option to rename them. A developer reached out the next day to clarify a detail, and it was live a week later. That is not how vendor feedback usually goes. How we found it says something too: an SE who joined us had used seRevel at his previous company and brought it in. We started on the free tier, upgraded to Starter fairly quickly, and Team was a no-brainer. Onboarding was easy. We uploaded the Excel sheets we had been tracking Pilots in and seRevel turned them into a clean template, so the team did not start from a blank page. The prospect-facing side has been the surprise: we get consistently positive feedback on the portal, and prospects have asked more than once whether it is our own tool or a third party. Review collected by and hosted on G2.com.

What do you dislike about seRevel?

I am waiting for the Gong integration, and I am impatient about it. Having call data flow into the evaluation would make discovery simpler and make the demo scripts even better. Until it ships that context still has to be brought over by hand. Enterprise pricing is not as low as I was hoping for. It is in line with the other vendors in this segment we have used, so it is not out of market, but the jump from Team is noticeable. Review collected by and hosted on G2.com.

What problems is seRevel solving and how is that benefiting you?

Before, POC status lived in a spreadsheet and in people's heads, and when an SE moved on or we handed over to customer success the context went with them. Now every Pilot is in one place with the prospect's own view of it, so handover, forecasting and coaching new SEs work from real history instead of memory. Practically, I can prioritise with product management using evidence from the evaluations rather than the loudest deal, and my SEs spend their time on the customer rather than on updating us. Review collected by and hosted on G2.com.