# SendPulse Reviews **Vendor:** SendPulse **Category:** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 712 ## About SendPulse SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - bulk email and SMS service; - sales pipeline automation; - transactional emails; - Facebook Messenger, Instagram, Telegram, and WhatsApp chatbot builder; - web push notification service; - website builder; - live chat builder; - CRM system; - online course builder and LMS. No matter which SendPulse service you choose to work with, it will feature our platform's core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines. SendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise. SendPulse is always available on your smartphone, enabling you to launch marketing campaigns, interact with your chatbot subscribers, and manage your audience from anywhere. Online courses created with SendPulse's course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to create and edit their profiles, enroll in courses, track their learning progress, and communicate with instructors. You only need a smartphone or tablet to register, create a student account, and successfully start and complete your training. SendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. With SendPulse, you can efficiently: - Build and segment your audience. - Manage all your sales and marketing activities from a single platform. - Track and analyze the effectiveness of your deals. - Make data-driven decisions based on actionable insights. - Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel. SendPulse offers unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free plan includes 15,000 emails per month, while paid subscriptions start at just $9.85 per month. ## SendPulse Pros & Cons **What users like:** - Users value the **ease of use** of SendPulse, appreciating its intuitive interface and helpful support for a smooth experience. (61 reviews) - Users value the **seamless automation** of SendPulse, appreciating intuitive tools for effective campaign management and engagement. (41 reviews) - Users love the **easy setup** of SendPulse, which simplifies launching marketing campaigns for small businesses without technical skills. (34 reviews) - Users commend the **responsive customer support** of SendPulse, enhancing their overall experience and satisfaction. (33 reviews) - Users praise the **robust automation channels** and intuitive interface of SendPulse, enhancing marketing efforts effortlessly. (33 reviews) - Users appreciate the **user-friendly interface** of SendPulse, making it easy to design and manage email campaigns. (33 reviews) - Email Marketing (32 reviews) - Affordable (29 reviews) - Users find SendPulse's **intuitive usability** invaluable, allowing easy setup and seamless integration for their needs. (27 reviews) - Users value the **helpful customer support** and seamless integration, making the experience enjoyable and efficient. (26 reviews) **What users dislike:** - Users express concerns about **missing detailed reporting and analytics** , complicating insights and user experience on SendPulse. (26 reviews) - Users find the **limited features** of SendPulse frustrating, with outdated UI and basic analytics hindering their experience. (18 reviews) - Users find the **learning curve steep** due to insufficient reporting details and complex service packaging for beginners. (17 reviews) - Users find **limited options** for custom segmentation and campaign organization, complicating their overall experience with SendPulse. (17 reviews) - Users are frustrated with the **expensive pricing** of SendPulse, feeling it doesn't match the service quality offered. (16 reviews) - Users find the **limitations on bot functions and customization** hinder their overall experience with SendPulse. (15 reviews) - Limited Customization (13 reviews) - Cost (12 reviews) - Not Intuitive (12 reviews) - Poor Customer Support (10 reviews) ## SendPulse Reviews ### 1. How an AI Specialist and Instructional Designer Uses SendPulse to Automate Learning Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Anna B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2026 **What do you like best about SendPulse?** What I like most about Sendpulse is how it directly improves my workflow by turning everything I do into a structured, automated system. Instead of manually explaining my services or repeating the same ideas, my customers enter the chatbot and immediately receive a clear, guided experience of my offers, content, and thinking. It saves me time, reduces friction, and makes my business more scalable. I don’t have to be present for every interaction, but the quality of communication stays consistent. In practice, it means my workflow becomes less chaotic and more systemized, while my clients get faster and more organized access to everything I provide. **What do you dislike about SendPulse?** What I don’t like is that there are occasional UI issues. Sometimes when there’s an error, it’s not clear what caused it, and for example, saving a workflow doesn’t always work as expected without any obvious reason. **What problems is SendPulse solving and how is that benefiting you?** SendPulse solves the problem of fragmented tools and manual communication. Instead of using separate systems for messaging, automation, and content delivery, everything is in one place. It also removes the need to repeatedly explain my services or guide clients manually. For me, this means a more structured workflow where customers can enter a chatbot and immediately receive my ideas, offers, and content in a clear, automated way. It saves time, reduces chaos, and allows me to scale my work without losing consistency in communication. ### 2. Powerful Notification Segmentation and Automation in One Communication Hub **Rating:** 4.5/5.0 stars **Reviewed by:** Devina V. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2026 **What do you like best about SendPulse?** The segmentation options within push notifications are genuinely useful. They let me target users based on their behaviour and send alerts that feel more relevant. The scheduling and automation features for these notifications have also helped improve engagement. On top of that, it includes email templates, chatbots, and a few other tools that make it easier to manage communication in one place. **What do you dislike about SendPulse?** The email template editor can feel a bit restrictive when I’m trying to create more custom or complex designs. **What problems is SendPulse solving and how is that benefiting you?** Sendpulse helps me manage user communication across email and messaging without having to juggle multiple tools. I use it to set up automated follow-ups and campaign sequences, which keeps engagement consistent and reduces the need for manual effort every time. ### 3. Sendpulse Streamlines Multi-Channel Campaigns with Easy Automation and Templates **Rating:** 4.0/5.0 stars **Reviewed by:** Bharat S. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about SendPulse?** Sendpulse makes it really convenient to manage email, SMS, and push notifications all in one place, which cuts down on constant tool switching. The automation flows are simple to set up and save me a lot of time on follow-ups. I also like how quickly I can launch campaigns using their ready-made templates. **What do you dislike about SendPulse?** Email template customization can feel slightly limited for more detailed design. AMP feature is missing. **What problems is SendPulse solving and how is that benefiting you?** Sendpulse combines email, SMS, and push notifications in a single platform, so I don’t have to juggle multiple tools. It makes my communication more streamlined and helps me reach users faster, with less manual work overall. I use Push notification to send promotion on our services which helps us improve our sales. ### 4. Efficient Compliant Communication for Chemical Industry Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Poonam P. | EHS & Digital Operations Manager, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about SendPulse?** I like how SendPulse fits our chemical industry needs, making communication efficient, compliant, and user-friendly. It's incredibly easy to use; our team, even those not tech-savvy, can quickly send safety alerts, client updates, and operational messages without complex setup. The compliance-friendly features align perfectly with our industry's strict regulations, ensuring our communications meet GDPR and chemical industry standards. The automation and segmentation tools save us time as we can send targeted messages, avoiding repetitive work. It integrates smoothly with our daily operations, allowing us to focus on EHS and production rather than administrative tasks. The initial setup was extremely easy, requiring no complex configuration or technical expertise. **What do you dislike about SendPulse?** While SendPulse is a reliable tool for our chemical industry communication needs, there are a few areas that could be improved. First, the automation customization is limited. Currently, we can only set basic automated messages, but we need more flexibility to tailor automation rules. Second, the attachment support is insufficient for our needs. As a chemical company, we often need to send safety documents via iMessage, but SendPulse’s current setup limits attachment size and file types. Additionally, the reporting and analytics features need more depth. The analytics only track basic metrics like message open rates, but we need more detailed data. Lastly, the template library lacks industry-specific options. Adding industry-specific templates would save us time instead of creating messages from scratch. **What problems is SendPulse solving and how is that benefiting you?** I use SendPulse to streamline compliant communication for our chemical operations, eliminating manual message inefficiencies, ensuring GDPR compliance, streamlining safety updates, and reducing errors through automation. Its segmentation boosts targeted communication, saving time while complying with strict industry regulations. ### 5. Simple, Easy-to-Use CRM for Lead Capture, Sales Pipelines, and Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Oleh L. | Director, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SendPulse?** It helps collect leads, guide clients through sales stages, control managers tasks, and avoid losing requests from different channels. Simple and easy-to-use CRM without complicated setup; sales pipelines to track every stage of a deal; integration with email, messengers, chatbots, and campaigns; automation of routine tasks and reminders; convenient client database with communication history; quick launch of marketing campaigns; suitable for small and medium-sized businesses. **What do you dislike about SendPulse?** An unclear payment system for the paid version, unexpected charges without prior notice, and frequent bugs in bot settings. **What problems is SendPulse solving and how is that benefiting you?** Automation of routine tasks, creation of chatbots, structuring of data ### 6. Best-in-Class Tools, Pricing, and Always-Available Support **Rating:** 5.0/5.0 stars **Reviewed by:** Soroush S. | Marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about SendPulse?** they are best in tools and pricing of packages. also their support is always available and they help you with everything. I had some issue with connecting APIs but their support helped us very quickly and it's super easy to use their AI. super easy to use, user friendly and it's always working I never had issue with it's performance. been using it for over 2 years btw. **What do you dislike about SendPulse?** so far nothing, everything was fine. there are some issued but support is always there to fix it for you. **What problems is SendPulse solving and how is that benefiting you?** I'm mainly using their chatbots and CRM ### 7. Intuitive Automation with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Susan O. | Docente en Lenguaje y Comunicación, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about SendPulse?** I like that SendPulse is a friendly, easy-to-use, and intuitive tool. It's in Spanish, which saves me time on translations. The costs are affordable, allowing for prolonged use. Additionally, the sales and technical support team is very attentive; the sales team was especially attentive when I had payment issues, and the technical support was very helpful in resolving a failure. **What do you dislike about SendPulse?** It could be more well-known, perhaps by offering an educational service to use its platform. That would be very helpful. Maybe using more ads or advertising in my country could work. And offering a series of courses or audiovisual resources on a digital platform, that teach you how to automate using their platform, that would be positive, a Step by Step with SendPulse. **What problems is SendPulse solving and how is that benefiting you?** With SendPulse, I automate responses to potential and current clients, saving hours or days. This optimized our voice-over course project. ### 8. Intuitive, Feature-Packed Marketing Tool with Fast, Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Surya G. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about SendPulse?** Sendpulse is easy to get started with, and everything feels intuitive. It’s packed with features like push notifications, email marketing, and SMS. The live chat support is available for any questions, and it’s super quick and genuinely helpful. **What do you dislike about SendPulse?** Occasionally, loading times are a bit slow when I switch between sections, which can slightly disrupt my workflow. **What problems is SendPulse solving and how is that benefiting you?** Sendpulse lets me manage both push notifications and email campaigns in one place, which saves me a lot of time. I use it to reach users right away with push alerts, and then follow up with targeted emails. This helps improve engagement without having to juggle multiple tools. ### 9. Good value but could use some polish **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about SendPulse?** The multi-channel approach is solid - email, SMS, and web push all in one place saves me from juggling three different platforms. Email builder is decent, drag-and-drop works without glitching out. Automation flows are straightforward to set up, nothing overly complicated. Deliverability rates have been good, emails actually land in inboxes instead of spam folders. Pricing is fair compared to competitors like Mailchimp which got insanely expensive. **What do you dislike about SendPulse?** UI feels dated compared to newer tools - looks like it hasn't been redesigned in years. Analytics dashboard is pretty basic, missing some granular metrics I'd like to see. Templates are hit or miss, some look professional but others feel cheap. Customer support response time can be slow, sometimes waiting a day for answers. The SMS credits system is confusing as hell - wish it was just straightforward per-message pricing. Mobile app is clunky and missing features from the desktop version. **What problems is SendPulse solving and how is that benefiting you?** Consolidating all our outbound marketing into one platform instead of paying for three separate tools. Running drip campaigns to nurture leads without manually following up with everyone. Sending transactional emails for our SaaS product confirmations and password resets. The automation stuff lets me set it and forget it rather than babysitting campaigns. Multi-channel means I can test SMS vs email to see what converts better for different segments. Basically streamlines our entire customer communication workflow. ### 10. Intuitive Multi-Channel Messaging That Boosted Our Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Kashika L. | Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2026 **What do you like best about SendPulse?** I love how intuitive SendPulse is. Even when I’m working with more complex workflows, it still feels easy to use, and my engagement rates have noticeably improved. It’s a game changer for multi-channel messaging like email, SMS, and web push notifications. **What do you dislike about SendPulse?** Reporting is useful though exporting detailed data could be more smooth and flexible. **What problems is SendPulse solving and how is that benefiting you?** Keeping track of health package promotions used to be messy but Sendpulse centralizes communications and saves me hours every day. It helped automate appointment reminders to customer to avoid rescheduling appointment or cancellations. ## SendPulse Discussions - [Delete a few contacts at one go](https://www.g2.com/discussions/delete-a-few-contacts-at-one-go) - 1 comment, 1 upvote - [SendPulse must be more open on free basis too?](https://www.g2.com/discussions/sendpulse-must-be-more-open-on-free-basis-too) - 2 comments, 1 upvote - [How do I integrate everything together to help people subscribe & do SMS, etc...](https://www.g2.com/discussions/how-do-i-integrate-everything-together-to-help-people-subscribe-do-sms-etc) - 1 comment, 1 upvote - [What is the limit on email validator tool at a time.](https://www.g2.com/discussions/what-is-the-limit-on-email-validator-tool-at-a-time) - 2 comments, 1 upvote - [What is SendPulse used for?](https://www.g2.com/discussions/what-is-sendpulse-used-for) - 1 comment - [View SendPulse pricing details and edition comparison](https://www.g2.com/products/sendpulse/reviews/sendpulse-review-9000893?section=pricing&secure%5Bexpires_at%5D=2026-05-01+23%3A11%3A31+-0500&secure%5Bsession_id%5D=48a23cd5-3dcc-4cdc-be03-d91843c63afc&secure%5Btoken%5D=73480ba2137fc3c0017803a6f77475a7be62d894ba1774d779708b43e84a2eb5&format=llm_user) ## SendPulse Integrations - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Netcore Email API](https://www.g2.com/products/netcore-email-api/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Telegram Bot](https://www.g2.com/products/telegram-bot/reviews) - [Travelpayouts](https://www.g2.com/products/travelpayouts/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## SendPulse Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Administration** - Template Creation - Custom Unsubscribe - Email Segmentation - Detailed Server Logs **Diagnosis** - Content - Policy Compliance **Campaigns** - Customize - Scheduling - Segmentation - Triggered Notifications **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Generative AI** - AI Text Generation **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Integrations** - Webhooks - Event Tracking API - Mail Send API **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Tracking** - Open Rate **Analytics** - Campaign Performance - Audience Insights **Edit** - Pre-Made - Build - HTML **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Agentic AI - Email Verification** - Decision Making **Reporting & Analytics** - Reporting - Dashboards **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation ** Internal Use** - Customization - Conversation Archiving - Lead Development - Team Inbox **Reporting** - Campaign Performance **Logistics** - Analytics - Issues - Integrations - Shareable Link **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Generative AI** - AI Text Generation **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - API Integration **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Agentic AI - Email Deliverability** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top SendPulse Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,425 reviews) - [MailerLite](https://www.g2.com/products/mailerlite/reviews) - 4.6/5.0 (1,088 reviews) - [GetResponse](https://www.g2.com/products/getresponse/reviews) - 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