# Sendbird Reviews **Vendor:** Sendbird **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 124 ## About Sendbird Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. ## Sendbird Pros & Cons **What users like:** - Users find Sendbird's **ease of use** enhances communication, project management, and overall productivity effortlessly. (52 reviews) - Users commend Sendbird for its **punctual and clear customer support** , making integration and implementation a breeze. (32 reviews) - Users appreciate the **smooth UI/UX and efficient customer support** of Sendbird, enhancing productivity and communication. (26 reviews) - Users commend the **easy integrations** of Sendbird, highlighting its reliability and robust feature set for seamless communication. (23 reviews) - Users value the **easy integration** of Sendbird, appreciating its smooth implementation and supportive resources that enhance functionality. (22 reviews) - Easy Setup (20 reviews) - Efficiency (17 reviews) - Users value Sendbird for its **helpful support and quick implementations** , enhancing their chat functionality and user experience. (17 reviews) - Users appreciate the **user-friendly chat functionality** of Sendbird, highlighting its ease of use and reliability. (16 reviews) - Reliability (16 reviews) **What users dislike:** - Users find Sendbird **expensive** , making it challenging for medium-sized businesses and startups to afford its services. (19 reviews) - Users find Sendbird's **high pricing** challenging, especially for medium-sized businesses and startups, limiting accessibility. (10 reviews) - Users find the **learning curve challenging** , making initial setup and integration less user-friendly for newcomers. (10 reviews) - Users express concern over **cost limitations** with Sendbird, citing unexpected feature removals and high pricing for medium-sized businesses. (7 reviews) - Users find the **difficult setup** of Sendbird challenging, requiring extra time and a steep learning curve for integration. (7 reviews) - Integration Issues (7 reviews) - Users struggle with the **steep learning curve** of Sendbird, especially around message threading and moderation APIs. (7 reviews) - Complex Setup (6 reviews) - Users find the **missing features** of Sendbird frustrating, as important integrations and SDK capabilities remain lacking. (6 reviews) - Complexity (5 reviews) ## Sendbird Reviews ### 1. Sendbird API Makes Data Export Easy for Analysts **Rating:** 4.5/5.0 stars **Reviewed by:** James C. | Web Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Sendbird?** I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to export data from Sendbird for one of my clients. Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites. Finally the moderation tools are comprehensive and straightforward to use. **What do you dislike about Sendbird?** Sendbird is an enterprise solution and the pricing reflects this. Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set. **What problems is Sendbird solving and how is that benefiting you?** Sendbird has enabled my client to integrate both group and one-to-one chat facilities into its platform, for the benefit of platform users. From my personal perspective as an analyst, Sendbird has enabled me to export the data I require via its well documented and powerful API. ### 2. Effortless Integration and Enhanced Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Student Experience Team Member, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Sendbird?** The layout and the ease with which it can be tailored towards a company's specific needs. We are student accommodation and use the system to monitor 7 buildings across Edinburgh for our area. This allows us to support customers in an incredibly timely fashion, and also ensure we do not miss any requests from our customers over time. We were able to switch from our old system to Sendbird effortlessly and easily integrate it into our daily work routine. As a result we are supporting customers in more depth on a more frequent basis. **What do you dislike about Sendbird?** It's not Sendbird's fault, but it is another messaging platform in a very saturated service area, so it makes it difficult to promote sometimes. **What problems is Sendbird solving and how is that benefiting you?** It's allowing us to see what customers really think of the support we offer them, as they are talking amongst themselves about the level of support they receive AND how they feel about it. ### 3. Ease of Use and Effortless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio B. | Courier Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Sendbird?** I have been using Sendbird to communicate with various work teams and manage the reception of tickets from our delivery fleet. From the beginning, I noticed its great potential and ability to resolve conflicts. Compared to Slack, which we used before, Sendbird is much less problematic. I appreciate the simplicity and intuitiveness of its setup and use, which makes it accessible from the start. The ability to transfer tickets between users is especially useful, as it allows for more specific responses. Additionally, Sendbird makes it easy to stay in touch with the fleet and the Live Ops department, allowing me to receive only important messages and manage efficiently. The instant messages and groups within Sendbird are features that I really highlight. For these reasons, I would definitely consider acquiring Sendbird again thanks to its ease of setup and use. **What do you dislike about Sendbird?** I don't like that if you have a proactive chat, Sendbird doesn't allow you to close it unless you provide a reason. **What problems is Sendbird solving and how is that benefiting you?** I use Sendbird to stay in touch with various teams and better manage tickets. The ease of configuration, intuitive use, and ticket transfer improve our communication and efficiency. ### 4. Outstanding Technology, Service, and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonah H. H. | User, Developer, and Contributor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Sendbird?** I've built two implementations on top of Sendbird and never encountered an issue with their service or technology, which handles hundreds of thousands of users per day. Every time I've needed to consult their documentation, I've found it to be flawless and with great examples. They provide downloadable demo code for most of their features, which makes it easy to build on top of. Their team has been fully responsive to new feature requests and/or ideas - all the way up to their CEO! **What do you dislike about Sendbird?** I have seen no downsides other than some features have not yet made it to all client libraries. **What problems is Sendbird solving and how is that benefiting you?** We utilize Sendbird as both a communication platform between users and coaches, as well as users and chatbots. We have built and deployed two different chatbots on top of it, which work perfectly in our mobile applications. ### 5. Mobile Developer - Android **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit T. | Android Developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Sendbird?** Ease of integration: The documentation is very easy to follow and states clearly most of the information required. Customizations : The sdk has options to override UI and actions for the chat interface. This makes it easy to build the feature following a different design. Engineering Support : The team is very supportive and they are always ready to make sure that any queries are resolved. **What do you dislike about Sendbird?** Although the dashboard has enough information required, one of the improvements from the mobile development perspective I can think of is the possibility to include more platform-specific(ios, android, web) information. **What problems is Sendbird solving and how is that benefiting you?** Problem : Creating a chat feature for mobile and web users Benefit : Easy to integrate without putting a lot of efforts into developing an end-to-end (front end + back end) chat product ### 6. Seamless Integration with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Adeel K. **Reviewed Date:** November 12, 2025 **What do you like best about Sendbird?** I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its ability to accommodate continuous improvements and expose new APIs to meet our evolving customer needs is incredibly valuable, as it allows us to customize chat features to suit our clients' requirements efficiently. The support team at Sendbird is another highlight; they are very helpful in providing new solutions, ensuring that our operations can adapt to increasing complexity as our user base expands. The initial setup process was reportedly easy, which is a significant advantage for getting the system up and running without hassle. **What do you dislike about Sendbird?** I sometimes encounter issues with Sendbird where chats are not sent, and notifications are not triggered. This is a major concern because losing customer chats is a significant issue, even though it's reported by only a few users. To address these problems effectively, it would be beneficial to have trails or logs for all chats sent and received so that troubleshooting can be more straightforward. **What problems is Sendbird solving and how is that benefiting you?** I use Sendbird for secure communications and custom chats, benefiting from seamless integration and API improvements to meet client needs as user complexity increases. ### 7. Effortless Chat Communication with Excellent Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh S. **Reviewed Date:** November 17, 2025 **What do you like best about Sendbird?** I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that users can stay informed about their messages regardless of their connection status, making communication reliable and convenient. Additionally, the ability for users to get notified by name or message enhances the personalized experience of using the platform, ensuring important communications are never missed. I also appreciate how easy the initial setup of Sendbird was, which made integrating it into our operations straightforward and hassle-free. Its simplicity and effectiveness in handling chat communications make it a product that I highly recommend, as evidenced by my perfect score of 10 out of 10 in recommendations. **What do you dislike about Sendbird?** Nothing **What problems is Sendbird solving and how is that benefiting you?** I use Sendbird for chat communication, benefiting from features like seen message notifications in online and offline modes, ensuring users are always notified by name and message. ### 8. Highly Recommend for Seamless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. **Reviewed Date:** October 29, 2025 **What do you like best about Sendbird?** I appreciate how Sendbird's platform significantly enhances our secure messaging capabilities, allowing us to scale communications efficiently. The implementation process was smooth, thanks to a very supportive customer success team that provided all necessary documentation and assistance. This eased the integration of Sendbird into our existing infrastructure. Furthermore, Sendbird's feature set is robust and versatile, including useful tools like software development toolkits and the ability to leverage emojis, which were instrumental in the seamless implementation of solutions. I also value Sendbird's commitment to innovation and their proactive sales and customer support teams who are always ready to assist with questions and needs. Their dedication to evolving the platform continuously helps us address current and potential future use cases. This combination of support, features, and innovative drive makes Sendbird a compelling choice for us. I'm highly likely to recommend Sendbird to others, supported by a perfect likelihood score of 10 out of 10. **What do you dislike about Sendbird?** I find that integrating Sendbird with other communication channels, such as SMS, could be more streamlined and easier. **What problems is Sendbird solving and how is that benefiting you?** Sendbird enables us to scale secure messaging, reducing implementation time for communication features. ### 9. Rock-Solid Stability and Support—Sendbird Delivers Year After Year **Rating:** 5.0/5.0 stars **Reviewed by:** Becky Ying Z. | Director of Finance and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Sendbird?** The sendbird functions is very stable. We have been using it for 7 years, and we have honestly spent very little time fixing or maintaining it since launch. The pricing stays the same for 8 years, which is a big help for us. And this year, we had to deal with a terrible financial situation, which required massive expense-cutting. Sendbird's CS team helped us find a solution we could continue using, with some cost savings. Really appreciate everything. **What do you dislike about Sendbird?** I don't have any negative experience with Sendbird :) **What problems is Sendbird solving and how is that benefiting you?** We built up an internal msg platform within our product and Sendbird helped us to build that solution, and the product works very well. ### 10. Seamless, Scalable Chat Solution with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sendbird?** Sendbird is super reliable on production. I love how it can handle the scale we see at Zepto seamlessly. It also offers all the chat features we need to support 150k support chats between our end customers and AI or human agents daily. I also love the ease of implementation and the support team helping us out so promptly whenever needed. **What do you dislike about Sendbird?** Honestly, there is nothing that comes to mind **What problems is Sendbird solving and how is that benefiting you?** Sendbird is the chat infrastructure for 150k customer support chats today - this really helps us reliably offer support to millions of our users monthly and takes away the complexity of building and maintaining the end to end chat suite inhouse. We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate. ## Sendbird Discussions - [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api) - [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located) - [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird) - [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work) - [Do you have any startup programs ?](https://www.g2.com/discussions/12623-do-you-have-any-startup-programs) - 1 upvote - [View Sendbird pricing details and edition comparison](https://www.g2.com/products/sendbird/reviews/sendbird-review-4847765?section=pricing&secure%5Bexpires_at%5D=2026-05-21+20%3A39%3A08+-0500&secure%5Bsession_id%5D=e335a1c1-1713-46a4-b190-a6c8035790f7&secure%5Btoken%5D=436402ee9a03028a23d03fc61a85fc342e33e0c79708a394a338847e0f51473a&format=llm_user) ## Sendbird Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google Drive & Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews) - [gther](https://www.g2.com/products/gther/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Noom](https://www.g2.com/products/noom/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce AI Buddy](https://www.g2.com/products/salesforce-ai-buddy/reviews) - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Vetspire](https://www.g2.com/products/vetspire/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Sendbird Features **Campaigns** - Customize - Scheduling - Retarget - Triggered Notifications **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Notifications - In-App Messaging **Analytics** - Campaign Performance - Audience Insights **Support** - Documentation - Community Support - Professional Support **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Optimization** - Personalization - Rich Notifications - Integrations **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Sendbird Alternatives - [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) - 4.5/5.0 (52 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (448 reviews) - [CometChat](https://www.g2.com/products/cometchat/reviews) - 4.6/5.0 (102 reviews)