--- title: SecureLink Customer Connect Reviews meta_title: 'SecureLink Customer Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how SecureLink Customer Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 32 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # SecureLink Customer Connect Reviews **Vendor:** SecureLink **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.4/5.0 **Total Reviews:** 32 ## About SecureLink Customer Connect Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability. ## SecureLink Customer Connect Reviews ### 1. Create Uniform access for Vendors into your environment. **Rating:** 4.0/5.0 stars **Reviewed by:** Matt A. | Network Engineer 3, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about SecureLink Customer Connect?** Ensuring secure access to systems only by approved means and by approved users. Since implementing SecureLink we have been able to reduce the ingress into our network by vendors considerably. **What do you dislike about SecureLink Customer Connect?** Onboarding new Vendors to the software is tough at times, but this is usually due more to human error than the software itself. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We have removed all other vendor software for remote access. By migrating all of our vendors to the same software management becomes much simpler. In a company that regularly has 30-40 vendors needing access to systems that we physically house, allowing everyone to use their own is a security nightmare. ### 2. Solve customer issues faster, easy install, secure access **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Technical Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about SecureLink Customer Connect?** I love that SecureLink provides a solid product that has been adopted by so many of our customers, making it easy to provide remote access support. **What do you dislike about SecureLink Customer Connect?** Re-sizing the remote access windows, can be difficult. Error messaging when failing to connect could be more descriptive. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We are solving our customer's application issues with SecureLink by allowing us to quickly and securely connect to their network. ### 3. SecureLink - Access you need with Controls Clients need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about SecureLink Customer Connect?** SecureLink works on multiple platforms, with multiple protocols and allows us to access our clients systems but gives the client the control they need and the ability to run reports on our access. **What do you dislike about SecureLink Customer Connect?** At times the interface can slow things down but they have been working on improvements to fix this **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Able to access client systems to troubleshoot and provide support. Provide clients with capability to manage access and report on access. **Official Response from Chelsea Wells:** > Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company! ### 4. working with securelink is great **Rating:** 5.0/5.0 stars **Reviewed by:** Venkatesh E. | MCS Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about SecureLink Customer Connect?** Managing all the servers at one place with ease. Without memorizing all the IP addresses and host names. It is the best way to connect to all my servers without any security breach. All servers are isolated from another servers. Easy access and searching options which includes dynamic search option. Review of active sessions and history of user activity in detail including session duration. **What do you dislike about SecureLink Customer Connect?** Reconnecting to all the sessions when network down. Resizing full screen resolution. There is a problem with recent update on secure link. It was least expected. It is creating different subnet for each server on same set/client. For eg. for same client it is creating loop back IP's as 172.29.58.12 and for second server it is 172.52.56.13. Which is why it is taking lot of time to create multiple loop back IP's with multiple subnets. It is very annoying because it is taking lot of time to connect to multiple clients at the same time. Earlier I used to connect on avg. of 7 to 8 different set of servers. Now with 3 set of connections it hangs and will not give any control to disconnect previous or running sessions. It is causing performance issues. I hope it can be fixed with upcoming or next update. Earlier it was not there, request the team to fix this issue. Rest all working fine as smooth. For support it is difficult to reach support team. **Recommendations to others considering SecureLink Customer Connect:** It is a wonderful tool to work with. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** product migrations, movement of servers from different data centers. ### 5. It is easier for us to get connect to client's environment through Secure link. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about SecureLink Customer Connect?** The best thing is we can get connect to client's environment even in after hours is big help. **What do you dislike about SecureLink Customer Connect?** Sometimes we get issue while getting connect. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Most of the issue with application we are able to resolve simply by connecting to their environment and setting up preferences. **Official Response from Chelsea Wells:** > Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company! ### 6. Securelink in the Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about SecureLink Customer Connect?** One stop shop for all of our hosted clients. **What do you dislike about SecureLink Customer Connect?** Long load times since latest upgrade to Securelink. **Recommendations to others considering SecureLink Customer Connect:** Use numeric client identifiers along with Names to identify your clients. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We keep infrastructure running for mulitple medical offices. **Official Response from Chelsea Wells:** > Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company! ### 7. securelink for connecting to customers **Rating:** 3.0/5.0 stars **Reviewed by:** paul p. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about SecureLink Customer Connect?** one stop place to connect to customers. Easy for me to use **What do you dislike about SecureLink Customer Connect?** the connecting can be clunky at times. The customer is still requred to set things up on their end, which can be hard depending on their security policies **Recommendations to others considering SecureLink Customer Connect:** I'm not sure about the competition or about what it takes to get this setup for customers, but we've been happy with this product so far. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Simple to connect to customers and to view our software running on their system. ### 8. Secure Link works well for managing vendors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2020 **What do you like best about SecureLink Customer Connect?** The ability to group the technicians by the company the work for. **What do you dislike about SecureLink Customer Connect?** Expirations of passwords on secure link seem to pop up a ton for the help desk team. **Recommendations to others considering SecureLink Customer Connect:** ITs a great tool for monitory a large amount of vendors with access to the network. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We are solving the problem of having vendors making major changes to our infrastructure and no way of previously tracking these. ### 9. One of the best remote support application in market **Rating:** 4.5/5.0 stars **Reviewed by:** harshendra a. | Interface analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2018 **What do you like best about SecureLink Customer Connect?** Accessing gatekeeper is easy. Security compliant and convenient to use. Less bugs and support is phenomenal . I can even use it from my personal computer so flexible enough application.It has also provided the control of turning ON/OFF of the gatekeepers for the clients by ensuring controlled across to the business. **What do you dislike about SecureLink Customer Connect?** While connecting to multiple clients speed is an issue. Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon.Overall a satisfactory application . **Recommendations to others considering SecureLink Customer Connect:** It is a great application to go for .For taking rdp it is one of the best in the market. i have been using it over an year its works flawlessly. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** i am working in healthcare domain and connect to various clients server using secure link .It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers.It is easy to connect and to keep a check on traffic and to check how many users are connected it has options to check. ### 10. Easy to Install, easy to use. Top notch security compliance **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Senior Support Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about SecureLink Customer Connect?** Security is not something to mess with. From a compliance point of view, it covers all your requirements but it is still user friendly. You don't need to be an IT expert to run the gatekeeper. It keeps track of who's on, and doing what. **What do you dislike about SecureLink Customer Connect?** Maybe there could be something done around mobility? Some customers like to turn the gatekeeper on/off. Maybe it would be useful to be able to it with some kind of enterprise app? **Recommendations to others considering SecureLink Customer Connect:** Give it a try... It's so easy to implement and maintain. It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers. Security is a #1 priority for companies these days. Being able to choose when to allow people to connect and to which environments, and keeping track of what anyone is doing at a certain time for audit purposes helps you sleep well at night. What's so neat, is it makes the business users be able to do things, without IT's help. Particularly if the gatekeeper will be in some PC with windows then it's just a piece of cake. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Being in support, it can be messy to keep track of all the different connectivity types to our customers environments. This is a one-stop shop for reaching all our customers and their environments. When there are hardware or network changes at our customers sites, its a very straightforward process to update theo hosts and go back to normal. ## SecureLink Customer Connect Discussions - [How is secure third-party remote access different than Desktop Sharing and VPN?](https://www.g2.com/discussions/securelink-vs-vpn-and-desktop-sharing) - 1 comment, 1 upvote - [Can SecureLink run on VMware or Hypervisor?](https://www.g2.com/discussions/compatibility-8b196657-e7f1-43ee-87ef-b831e9938d42) - 2 comments, 1 upvote - [Can multiple technicians connect to the same customer at once with SecureLink?](https://www.g2.com/discussions/support-technicians) - 2 comments, 1 upvote - [Can SecureLink integrate with Active Directory?](https://www.g2.com/discussions/6719-active-directory-integration) - 1 comment, 1 upvote - [What are the network requirements for the SecureLink Server?](https://www.g2.com/discussions/network-requirements) - 1 comment, 1 upvote - [View SecureLink Customer Connect pricing details and edition comparison](https://www.g2.com/products/securelink-customer-connect/reviews/securelink-customer-connect-review-5201656?section=pricing&secure%5Bexpires_at%5D=2026-07-12+07%3A05%3A38+-0500&secure%5Bsession_id%5D=88765e32-7aad-4e3d-a54c-86e8f47243bd&secure%5Btoken%5D=16d01754ff0c2a3919a6fcb4eb0fe17e2152bc68fda8cac6dfdbc5350138574f&format=llm_user) ## SecureLink Customer Connect Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat **Security** - Data Encryption - Compliance **Device Support** - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top SecureLink Customer Connect Alternatives - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (386 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,930 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) - 4.7/5.0 (417 reviews)