G2

Kathleen F.

Director, Production Services

Defense & Space

Small-Business (50 or fewer emp.)

10/17/2017

"Total Frustration!"

0/5

What do you like best about SAP SuccessFactors HCM?

Great idea but poor execution and poor customer service. Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

Poor customer service. Too many billing problems and system crashes. Review collected by and hosted on G2.com.

Recommendations to others considering SAP SuccessFactors HCM:

This company is way too big to try to resolve issues. I have been passed around to so many customer service reps to try to get issues resolved, I've lost count. Review collected by and hosted on G2.com.

What problems is SAP SuccessFactors HCM solving and how is that benefiting you?

We were trying to provide a viable means to manage by fact for employee performance reviews, however the numerous system crashes along with the billing issues have outweighed any possible benefits of using this app. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic