G2

VJ

Vinay J.

Associate Director

Enterprise (> 1000 emp.)

5/3/2021

"Easy and most efficient way to give best customer experience"

4/5

What do you like best about Salesforce Service Cloud?

Easy to setup and manage community Lot of out of box feature available Review collected by and hosted on G2.com.

What do you dislike about Salesforce Service Cloud?

Long Feature roadmap, Ideas take a long time to be delivered. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Service Cloud:

This is best in market product if you are a salesforce ecosystem you can have better integrate solution Review collected by and hosted on G2.com.

What problems is Salesforce Service Cloud solving and how is that benefiting you?

Give a great experience to your customers to interact and socialize using the salesforce customer portal platform. Customers can ask Questions, Participate in discussions, help solve the problem of other customers, Read and Write Articles, Raise Ideas on the product roadmap. Helps in ticket deflection and quick resolution by customer engagement. Review collected by and hosted on G2.com.