G2

AS

Amanda S.

Business Consulting

Mid-Market (51-1000 emp.)

10/5/2023

"Super satisfied long-time Salesforce user - will be a forever client"

4.5/5

What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?

I have worked with Salesforce, Sales Cloud and Service Cloud, with integrated Marketing functionality, for several years (since 2016). I was a user for several years in Sales and Customer Success, and have worked as an admin these past 2 years. I LOVE Salesforce. Anytime anyone asks which CRM is the best and has the most, Salesforce is the quickest and surest answer! The Support is outstanding 90% of the time as well. Integrations are abundant and seamless, for the most part. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?

Flows are cumbersome, especially when just learning, but I appreciate that they allow Admins to do no-code programming. Smetimes I run into surprising limitations or restrictions, but, for the most part, anything you want to do in Salesforce is possible, with appropriate native or partner tools and expertise. Review collected by and hosted on G2.com.