![George Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George Y.") GY George Y. Mid-Market (51-1000 emp.) 9/13/2023 "Salesforce is no longer CRM." 5/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? Salesforce started as a CRM, but now it is a data platform that connects all kinds of data. With the advent of Einstein, AI evolved to deliver results 5 years ago, but now it's 2023 and with the advent of generative AI, Marc Benioff has decided to invest in it! Salesforce, which had already integrated AI with its Einstein product, seems to be smoothly integrating generative AI as well. This is an evolution that could benefit everyone. This is a glimpse into the world beyond the no-code that Salesforce has been strongly promoting so far. Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? What I dislike about Salesforce is the way it's named. Pardot is no longer replaced by the nondescript name Account Engagement It is also named after other companies' services. And the name is too long to begin with. It is a mediocre name with long letters. This branding strategy needs to be changed. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? Before Salesforce, we were not managing our budget well at all. But with Salesforce, every action is recorded, every deal is made, and the forecasting works. The business is now running well according to the business plan. This is a credit to our Salesforce implementation. Review collected by and hosted on G2.com. Show More Rating Updated (9/13/2024) Validated ReviewerIncentivizedSource: G2 Gives Campaign See what 24692 reviewers think of Agentforce Sales (formerly Salesforce Sales Cloud) 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)