G2

M. Zech K.

Salesforce Administrator

Small-Business (50 or fewer emp.)

9/12/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"improve your sales with salesforce"

5/5

What do you like best about Salesforce Sales Cloud?

Integrated CRM platform - Brings together all the tools for customer relationship management like contacts, deals, campaigns etc. in one app.

User-friendly interface - Improves sales team productivity with an intuitive, easy-to-use interface. Low learning curve.

Customizable - Allows tailoring workflows, fields and processes to business needs.

Mobile access - Enables access from smartphones and tablets for sales teams to stay connected on the go.

Customer insights - Provides reports on customer history, trends and behavior to boost sales.

Seamless integrations - Integrates smoothly with other Salesforce products and external apps.

Secure and reliable - Offers robust security features to protect data. Salesforce's trusted cloud infrastructure ensures uptime. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Sales Cloud?

Cost - Can be expensive, especially for smaller businesses. Pricing model is complex with different editions.

Steep learning curve - Despite intuitive interface, it can still be difficult for non-technical users to learn all features.

Customization limitations - While customizable, changing core objects/tables is not possible which restricts extreme customization.

Data integration issues - Integrating data from non-Salesforce sources can be tricky requiring APIs and middleware.

Limited offline access - Mobile app has minimal functionality when offline. Full access requires internet connectivity.

Reporting limitations - Report builder is not very user friendly. Standard reports have limited customization options.

Slow performance - Can suffer slow response times when database size grows substantially big.

No open source version - Being proprietary software, only Salesforce can enhance features and fix bugs.

Vendor lock-in - High switching costs make it difficult to change CRM platforms once implemented.

Add-on costs - Many useful features require extra add-ons/modules at additional cost.

So in summary, drawbacks revolve around cost, complexity, customization constraints, integration challenges, availability limitations and potential performance issues. Review collected by and hosted on G2.com.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Salesforce Sales Cloud eliminates data fragmentation and silos by unifying customer information into a single, easily accessible view. This consolidated 360 degree customer profile enables improved sales productivity and efficiency.

The mobility and automation capabilities streamline sales processes and workflows, saving time on manual tasks. Sales teams can work more efficiently on the go with mobile access.

Advanced reporting and forecasting provides enhanced sales visibility. Teams have better insights into pipelines, projections, and sales performance to meet targets.

Features like account, contact, and customer management centralize all customer history and interactions in one platform for more effective customer service.

Seamless integrations break down data silos across sales, marketing, service, and other systems. Teams get a comprehensive view of all customer touchpoints.

Customization allows tailoring Sales Cloud to align with unique sales workflows and processes. This flexibility improves team alignment with the CRM.

Overall, Salesforce Sales Cloud delivers a productivity boost, operational efficiency, sales transparency, and customer data unification that solves critical problems for sales organizations. Review collected by and hosted on G2.com.