ST Shiwani T. Customer Service Representative Mid-Market (51-1000 emp.) 3/3/2022 "All-time favorite CRM" 5/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? It makes your work effortless with so many features to handle the workflow. The chat support works amazingly, and it is straightforward to take multiple chats at a time. We also do a detailed analysis of the conversations through this software. The best thing about this software is it is compatible with most of the browsers in the market and works very well. Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? Sometimes, it works too slow that it affects the performance of other running apps on the system. Apart from that, they should improve the chat support system as we have to open the chat window in 1 particular browser and to perform the other tasks on Salesforce, we have to open them on another browser. They should also implement a technique to remove the duplicate cases, which creates a burden sometimes. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Sales (formerly Salesforce Sales Cloud): I will recommend this excellent software to companies looking for the best CRM. It increases the productivity and also it is super-convenient to use. You can also integrate any other software with this one. You can also manage the heavy workflow with ease. It is going to be a value-for-money software. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? It's been our primary software at our workplace for many years now, and we are absolutely delighted with the performance of this software. Case management is super-easy for any campaign. There are multiple filters to check the new, in-progress, and escalated cases. It gives you an option to create pie-chats to review the current open cases, which is a highlighting feature. Review collected by and hosted on G2.com. Show More Rating Updated (9/5/2022) Current UserValidated ReviewerIncentivizedSource: G2 invite See what 24692 reviewers think of Agentforce Sales (formerly Salesforce Sales Cloud) 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)