G2

swapnasis m.

Software Engineer

Enterprise (> 1000 emp.)

Originally submitted 2/10/2022

"Best CRM platform to support clients to improvise organisation growth."

4.5/5

What do you like best about Salesforce Sales Cloud?

The ability to customize your fields according to your organization's needs is the best and most likable feature for me. Even on the extreme level of customization, the user-friendliness of this platform is super cool. Navigation between screens is very smooth because the element of each page is too intuitive, which makes it a neat and clean screen. The visual representation of a super cool dashboard division-wise is the greatest strength. This platform allows us to create our customized dashboard based on client needs using the drag & drop feature, and also I can fetch the custom reports as well. Very easy to send contracts to your client and view their information in one go. We can manage data in a very efficient way and can track the growth and sales of the company with the help of nice & cool generated reports; even this platform uses AI to improvise growth of organisation. This platform has a lot of data stores associated with any clients like URLs, phone calls, notes, images, etc. Trust me, I enjoy this platform in daily work life, and now this platform has become my lifeline, so in short, my overall experience with Salesforce CRM is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Sales Cloud?

So far, so good. I did not face any critical or major issues. But it would be good to make this platform flexible with any VoIP vendor. Rest all working well for me. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Sales Cloud:

If anyone is looking for the most secure and reliable platform for a customer relationship management system, then without any hesitation, please choose Salesforce CRM. Review collected by and hosted on G2.com.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Undoubtedly, this platform is built to reduce human effort, and trust me. Salesforce CRM is one of the leading companies in the market, making human life effortless. We've been using service cloud for years, implementing integration to our contact center, migrating our knowledge base into the CRM, and adding chatbot and chat functionality. Salesforce CRM is available on all the most valuable platforms. I have used this platform on Windows, Mac, mobile, and Tablets. The best part is there is no limitation of setup feature irrespective of platform. Most of the time, I use the iPad application and trust me, the UI of the iPad application is elegant and clean and, of course, handy because of the moderate screen size. Being a cloud-based platform, this application is the most secure and reliable platform for CRM. Integration and deployment of this platform also play a vital role in making this platform robust. I integrated this platform with DocuSign, "Skype for Business," and Wingman without any hiccup. Especially DocuSign integration also helps us a lot, and calls through wingman are automatically posted/ added to salesforce to keep track. The technical support and service are also constructive because they are technically sound and soft-spoken. Review collected by and hosted on G2.com.