G2

Ryan H.

Mid-Market (51-1000 emp.)

10/29/2020

"Good Intentions, Poor Execution"

2.5/5

What do you like best about Salesforce Sales Cloud?

If you are using Salesforce, this is another one of their implementations that was a result of a 3rd party purchases. Because it exists within Salesforce CRM, it makes tracking outreach and contact information within the program extremely simplified without having the need to import or export data at any point. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Sales Cloud?

This program add on was meant to be Salesforce's response to outreach/cadence based offerings like Salesloft but it seems to have been completed with too much haste and has some major issues and drawbacks. My biggest complaint is that the cadence building options are extremely limited and of the options available, tracking is well behind the curve. Tracking should be implemented natively and not as an optional user add on. When choosing to add the "open" tracking and "link tracking" options within the cadence builder, it branches off that cadence line with three new lines which makes execution of cadences a cumbersome burden. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Sales Cloud:

Please do your research and consider other options. Salesforce implemented this feature "just to have it available" it seems. There is little to no effort put into its functionality and ease of use where there are competitors charging much less for a far superior program. Review collected by and hosted on G2.com.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

My issues with High Velocity Sales are an ever increasing list. As with anything in Salesforce, it takes college degree to understand the most basic functions and options. It is difficult to simply search a name and add that contact to a cadence and other major issues revolve around a lack of tracking open times and rates. The benefits I have are standard and not up to par with similar third party options for cadence marketing and outreach. Once you have created your cadence and added the contacts you want, running that cadence is relatively simple but it definitely does not stack up to the quality found almost anywhere else. Review collected by and hosted on G2.com.