--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25853 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25853 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,853 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. (3658 reviews) - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. (3167 reviews) - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. (2051 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (1641 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (1620 reviews) - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (1615 reviews) - Business Management (1480 reviews) - Helpful (1438 reviews) - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (1345 reviews) - Effective (1235 reviews) **What users dislike:** - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. (1831 reviews) - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. (1412 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (1147 reviews) - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (1126 reviews) - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. (1109 reviews) - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (1102 reviews) - Limited Customization (948 reviews) - Learning Difficulty (908 reviews) - Overwhelming (861 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (791 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Clean Dashboards and Smooth Lead Tracking That Keeps Marketing and Sales Aligned **Rating:** 3.5/5.0 stars **Reviewed by:** Vikram T. | Digital Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** as a marketing assistant , i spend much of my day supporting campaign execution, maintaining lead data , coordinating with the sales team. and tracking marketing , activities, agentforce sales has helped organized these responsibilities by giving us a single platform , to manage leads, monitor campaign engagement, and keep communication between marketing and sales aligned, its so easy to track a leads journey after a campaign goes live, instead of wondering whether a campaign generated quality prospects, i can see when leads are assigned, contacted, and moved through the sales pipeline this feedback helps us to understand which marketing efforts are producing the best results. i regularly use agentforce sales, for managing marketing leads, updating customer and prospect information, monitoring campaign responses, assigning leads to sales representatives, creating follow up tasks, tracking campaign performance, building basic reports and dashboards. the interface is so clean once dashboards are configured for daily tasks, the integration with Google workspace , Jira helps to keep marketing activities and customer information,. performance is reliable. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** one thing i dont like is some routine tasks require navigating through multiple screens before completing a simple updates, such as editing lead details or tracking campaign responses,. this can slow down day to day work, when handling a large number of records. i also find that creating customized marketing reports and dashboards takes some time to configure, especially when measuring campaign specific metrics. while the platform offers powerful reporting capabilities, new users may need training to fully utilize them. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** it solves the challenge of managing leads, tracking campaign performance, and maintaining accurate customer information in a single platform. instead of relying on spreadsheets or multiple application, i can monitor lead progress, assign follow up tasks, and collaborate with the sales team using real time customer data, it also automates repetitive activities such as lead assignment, reminders and activity tracking, allowing me to focus more on campaign execution and customer engagement, the centralized visibility into campaign results and lead status helps identify which marketing efforts are generating quality opportunity , overall it has improved team collaboration, reduced manual work, increased lead management, efficiently. and enabled more informed marketing decisions. ### 2. Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity **Rating:** 4.0/5.0 stars **Reviewed by:** Samiksha R. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** as a sales team lead, agentforce sales has helped my team improve pipeline visbility automated repetitive tasks, and maintain consistent engagement with prospects through the sales cycles., the platform combines CRM capabilities with AI drive insights making it easier to manage opportunities, forecast revenue and improve sales productivity,. the biggest advantage of agentforce sales is its to centralize customer information, sales activities and pipeline management in a single platform, this gives sales representatives and managers a completed view of customer interactions and opportunity progress, i regulalry use it for lead and opportunity management , pipeline tracking sales tracking , sales forecasting , activity monitoring , team performance management, customer realtionship tracking , sales process automations, the AI powered recommendation helps sales reps prioritize opportunitiies and focus on high value activities. the interface is modern and highly customizable .it integrated well with a broad sales technology stack. i have integrated it with Jira and Google workspace. performance is reliably for managing customer data, tracking activities, generating report and monitoring sales performance. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** i dont like that the platform can feel complex for new users due to its extensive functionality , customization options, and configuration setting, while flexibility in powerful ,it can require additional training and onboarding before sales representative become fully productive, i have also found that highly customization environment can sometimes make workflows more complicated that necessary, particularly when multiple teams have different processes and reporting requirements, maintaining consistency across dashboards, fiels and automations rules requires ongoing administration and governance. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** it helos to solve several critical challenge related to lead management , pipeline visibility , sales productivity , forecasting and customer relation management before implementing the platform, tracking opportunities , monitoring sales activities and maintaining consistent sales processes across the team required significant manual effort, it solves problems such as limited visbility into the sales pipelines, inconsistent sales process across team members, manual data entry and administrative work, difficulty prioritizing high value opportunities ,forecasting inaccuracies, lack of centralized customer informations, its very valuable for lead ad opportunity management , sales forecasting and pipeline tracking , customer relationship management, activity monitoring and coaching performance reporting , revenue planning,. from a business perspective ,agentforce sales has helped me to improve forecasting accuracy , increase sales productivity ,reduce administrative workflow, improve pipeline visibility and enhance customer engagement, support more predictable revenue growth. ### 3. Make Sales Management Simple and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** DEVIL K. | Salesforce Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I will be using Agentforce Sales for managing lead, Opportunity and customer interaction and it has made our sales process much more organized. What I like most how everything is available in one place so i don't have to switch between different tool. The dashboard give clear view of the sales pipeline and automation features save a lot of time by handling repetitive task like follow up and record update. Another thing I appreciate how customizable the platform. We are able to tailor fields, report and workflow to match our business process without much difficulty. The reporting feature also help us track team performance and identify opportunity that need attention. Overall it has improved collaboration within our sales team and made day by day work more efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Overall experience has positive there are few area that could be improved. The platform has a learning curve especially for new users who are not familiar with salesforce. Some advanced require additional configuration or technical knowledge which can take time to understand. The interface can also feel a bit overwhelming because there are so many option available. It would be helpful if there more built onboarding guides and simpler setup for common business use cases. Once everything is configured however the platform work very well. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Agentforce Sales it was difficult to keep track lead customer conversation and follow up activities. Important opportunities were sometime missed because information was scattered across different tool. With Agentforce Sales everything is managed in one place making it much easier to monitor the sales pipeline and customer interaction. The automation feature have reduced manual work and the dashboard provide clear visibility into team performance. As a result I spend less time on administrative task and more time focusing on customer and closing opportunity. Overall is has improved productivity collaboration and efficiency of our sales process. ### 4. Effortless Lead Management, Needs Better Bug Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Navdeep K. | SDR, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales mainly to manage my leads and create opportunities. The platform helps me automate my operational processes, like submitting quotations and assigning leads, and everything is tracked on just one platform. It's easy to use. Creating leads and opportunities, generating reports, and using dashboards help me manage my processes and streamline meetings for my day-to-day activities. The setup was pretty easy and straightforward. I'd give it a 10 on 10 for recommendation. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes while creating a lead or an opportunity, I face some bugs. It would be helpful if the software could take me directly to the error location instead of just showing a line at the top. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I basically use Agentforce Sales to manage leads and create opportunities. It helps automate my operational processes, track activities, and streamline team collaboration on one platform, making it easy to use. ### 5. Agentforce Sales Drives Efficiency with Autonomous AI and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best favourable point Agentforce Sales seems interesting is a big step towards efficiency, mostly because of the advanced autonomous AI infrastructure employed. The solution goes beyond simple automation, as it integrates intelligent agents into the process and it allows for automatic account analysis and context aware messages with no human input required. From the architectural point of view, the improved user interface and integrations with external applications such as Slack allow for seamless interaction, eliminates the issue of data silos and performance lags. The tool successfully eliminates administrative burdens and speeds up the process of sells. Also, the forecasting algorithm provides accurat forecasts and has a strong relation with ROI. Finally, the software works well in converting the data in CRM to action oriented pipeline managment. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The setup of the Agentforce guardrails in order to make the AI communicate in the exact way is quite taking bit efforts by admin team. Licensing fees and the cost of additional functionalities related to the advanced AI could be quite high as making ROI tougher to justify in initial stages. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The major bottleneck which we faced was too much of administrative stuff that our sales representatives had to do manually such as entering emails into the system, changing pipelin status, and conducting research on prospects prior to calling them. Agentforce Sales has fully solved this challenge since now it has provided us with autonomous assistance. Thus, the embedded AI agents conduct research on inbound leads and create very context specific follow up emails based on our historical CRM data. Instead of preparing during the first two hours of work in the morning, I just log into the dashboard and see all prepared tasks waiting for me. Thanks to Agentforce, our workflow has really changed since now the AI does all data entry and preliminary work for our team, which helps us save 5 to 6 hours per week per representative. ### 6. Sales Cloud Streamlines Our Pipeline with Powerful Automation and Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos V. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use features like flow, custom objects, and integrations very often all these tools make it possible to reduce manual work, estandarize proccesses and give managers real-time visibility into pipeline health and team performance. i love sles cloud because it allows me to concentrate all the information from my sales pipeline and be able to organize and provide insights base on this. also i have use agentforce coach and works amazing for training reps into how to sell the product **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** From a UI/UX perspective, some end users can feel overwhelmed when there are too many fields, related lists, buttons, and automation-driven messages on the page. The experience is very configurable, which is a strength, but it also means the implementation team has to invest time in simplifying the interface for each role. Integrations are another area where the setup can require significant effort. Salesforce connects very well with other systems, but depending on the external platform, the integration can involve custom APIs, middleware, field mapping, error handling, and ongoing monitoring. This can increase the total cost and timeline of the project. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is helping reduce the time spent on early-stage sales tasks like prospect research, lead qualification, follow-ups, and pipeline updates. The main benefit is that sales teams can focus more on high-value conversations and closing opportunities, while the system helps keep CRM data, activities, and next steps more organized and actionable. ### 7. Centralized Sales Management with a Great UI, Integrations, and Organized Training **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Pablo C. | Agentforce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What i like the most about agentforce Sales is how it makes more centralice everything, so the teams can manages leads, accounts, opps, and activities. Also, I like de UI and integrations that now more and more with MCP improve the client experience and possibilities. Also, the onboarding and training to unsderstand how to use it is very organized. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What i dislike the most about agentforce sales is that the platform cna become complex quickly once you move beyond the standard CRM setup and start adapting it to real business processes. For AI and Agentforce specifically, i think the biggest challenge is performance and consistency. The AI capabilities are valuable and promising, especially because they are connected to Salesforce data and business processes, but in some cases the experience does not feel as fast or accurate as others Ai providers that are more specialized in conversational AI or coding assitance. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve problems around manual follow-ups, disconnected customer data, pipeline visibility, and repetitive administrative work. It benefits me by centralizing leads, accounts, opps activites and reporting in one place. ### 8. Agentforce AI Streamlined Our CRM with Seamless Automation and Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Parth P. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Integrating AI seamlessly into our CRM process has changed the game for us completly. There is no more need for tedious manual record keeping and logging, the new Agentforce AI-based system automates this part effortlessly. I have found it very convenent to use the pipeline forecasting dashboards which offer real-time revenue forecasts to our management team with remarkable accuracy. The UI of this system is extremely user-friendly, moving from one customer interaction point to another is smooth. What amazed me was the ease with which we integrated our Outlook and Slack system. All we had to do was click some buttons and data silos were eliminated instantly. Although this system has removed all administrative hassle for our sales reps, helping save about 4 to 5 hours per week for each team member. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Though the Agentforce AI functionalities offer great value for money, it's obvious that the prices offered by them are quite high. I have also observed that when syncing the data from other marketing tools, there is often some latency and the need to refresh the page. The back-end setup interface is not quite user-friendly as compared to the sleek front-end interface enjoyed by our salespeople. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The main issues we faced before implementing the platform were data fragmentation and admin dependency. Our agents spent too much time typing notes into different platforms, which made forecasting inaccurate and prevented proper follow-ups. Agentforce Sales has fixed these issues through being our one and only smart source of truth. With Agentforce, all communications are automaticaly tracked and we see the right leads through intelligent lead scoring. The most valuable result of implmentation is increased productivity of the whole team. Agentforce has eliminated our manual data entry process and improved our pipeline managment. It takes fewer hours per week for our admin work now and it allows our sales reps to concentrate on their primary tasks. ### 9. Efficient CRM for Improving Sales Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Naampreet K. | Xamarin Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is its ability to centralize customer and sales data in one platform, making it easier to track leads, opportunities, and customer interactions. The automation features help reduce manual work, improve productivity, and ensure timely follow-ups. The customizable dashboards and reports provide valuable insights into sales performance, enabling better decision-making. Its integration capabilities with other business tools also help create a seamless workflow across teams. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One drawback is that advanced customization and premium features can increase implementation and licensing costs. Additionally, certain reports or pages may experience slower performance when working with large volumes of data. Although Agentforce Sales provides robust sales management capabilities, it can be challenging for new users to learn all its features. Some administrative tasks and customizations require technical knowledge, which may increase dependence on administrators or consultants. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps us solve challenges related to managing customer information, tracking sales activities, and maintaining visibility across the sales pipeline. Before using it, data was often scattered across multiple tools, making it difficult to monitor opportunities and follow up with prospects effectively. With Agentforce Sales, all customer and sales information is centralized, workflows are automated, and reporting is more accurate. This has improved team productivity, enhanced collaboration, and helped us make faster, data-driven decisions, ultimately leading to better customer engagement and higher sales efficiency. ### 10. Driving Smarter Sales Decisions with Agentforce Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Arnold D. | Collections Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is how it brings everything together in one place and gives our teams a clear view of customers, opportunities, and performance. As a Senior Executive at iQor, having real-time visibility into the sales pipeline and customer interactions helps us make faster, more informed decisions and keeps everyone aligned on priorities. One of the biggest benefits is the ease of collaboration. Sales, operations, customer experience, and leadership teams can all work from the same source of truth, which reduces silos and improves communication across the organization. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While Agentforce Sales is a powerful platform, one challenge I’ve run into is that it can feel overwhelming at times, especially for new users. It offers a tremendous amount of functionality, which is a real strength, but that breadth also creates a learning curve and often requires ongoing training so teams can consistently take full advantage of its capabilities. Another area that could be improved is customization. Even though flexibility is one of the platform’s biggest benefits, implementing changes and maintaining a highly customized environment can sometimes demand significant administrative effort and technical expertise. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps address one of the biggest challenges in large organizations: customer information and sales activities being scattered across multiple systems and teams. Before we had a centralized platform, it was often hard to get a complete, real-time view of customer interactions, pipeline health, and overall sales performance. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews/agentforce-sales-formerly-salesforce-sales-cloud-review-624666?section=pricing&secure%5Bexpires_at%5D=2026-07-17+19%3A50%3A04+-0500&secure%5Bsession_id%5D=687c4e91-c972-4ad7-a7fb-a8181c0a078a&secure%5Btoken%5D=b16de9348522b87674ab34ea350100b3b2f2a8ff5c293c81c481e9f9f85c62ea&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 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[Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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