G2

joy e.

Business Specialist

Small-Business (50 or fewer emp.)

9/28/2026

"Better Continuity Across Customer Messages"

5/5

What do you like best about SalesCaptain?

What I like most is being able to manage SMS and RCS conversations within the same workflow. We can stick with regular SMS when a straightforward message is all that’s needed, and switch to RCS when the conversation calls for something more interactive. It also helps the team keep the full conversation history in one place, rather than bouncing between different messaging tools. Review collected by and hosted on G2.com.

What do you dislike about SalesCaptain?

The biggest thing I had to get used to was the sheer number of messaging options and settings. SMS is pretty straightforward, but RCS comes with a few extra details you need to understand when you’re setting up campaigns and workflows. Some additional guidance during the initial setup would make the overall experience smoother and easier for new users. Review collected by and hosted on G2.com.

What problems is SalesCaptain solving and how is that benefiting you?

SalesCaptain is helping us close the gap between sending a message and actually managing the conversation that follows. With SMS and RCS in the same workflow, we can keep customer replies, follow-ups, and context together, instead of treating each message as a separate interaction. RCS is useful when we need a richer format, while SMS provides a simple fallback when needed. The biggest benefit is continuity our team can see what was communicated, respond with the right context, and avoid losing track of customers as conversations move forward. Review collected by and hosted on G2.com.