G2

camille p.

Client Associate

Small-Business (50 or fewer emp.)

9/25/2026

"A Better Way to Handle Incoming Calls"

4.5/5

What do you like best about SalesCaptain?

What I like most about SalesCaptain is the flexibility it gives us compared with a traditional IVR. Rather than forcing callers to sit through a long list of options and press multiple numbers, we can let them explain what they need and then route the call accordingly. I also appreciate being able to adjust the call flow as our needs change, without having to redesign the entire phone system each time. The way it can handle different caller responses and branch into different paths makes the overall setup feel much more natural. Review collected by and hosted on G2.com.

What do you dislike about SalesCaptain?

The main thing I’d like to see improved is the level of control over some of the more detailed IVR and call-flow settings. As the setup becomes more complex, it can take a bit of time to understand how everything connects and where each setting fits. I’d also like more flexibility to fine-tune how certain calls are routed and handled, without having to work through several different settings to make small adjustments. Review collected by and hosted on G2.com.

What problems is SalesCaptain solving and how is that benefiting you?

SalesCaptain is helping us move away from rigid phone menus that force callers to click through multiple options before they reach the right person. Instead, we can let callers simply explain what they need, and the system routes the call based on the conversation. It’s also useful for missed calls and after-hours requests, since it captures the reason for the call and gives us a clear path for follow-up. Overall, it makes our call handling feel more conversational for callers, while still keeping the routing structured and manageable on our side. Review collected by and hosted on G2.com.