G2

Anna C.

Customer Experience Manager

Small-Business (50 or fewer emp.)

9/25/2026

"Better Call Management Without the Complexity"

4.5/5

What do you like best about SalesCaptain?

What I like most about SalesCaptain’s phone system is how flexible it is when it comes to setting up call flows and routing. I appreciate being able to control exactly how calls are answered, transferred, or handled when no one picks up. The voicemail and SMS follow-up options are also helpful, and it’s nice that I can adjust the call setup without having to rebuild everything from scratch each time. On top of that, the call history and overall visibility make it easier to track conversations and understand how calls are being handled. Review collected by and hosted on G2.com.

What do you dislike about SalesCaptain?

One thing I’d like to see improved is the level of customization available in certain parts of the phone system. Some settings can take a while to fully understand, especially when I’m setting up more detailed call flows. It would also help to have a few more straightforward options for managing and organizing calls as call volume grows. Review collected by and hosted on G2.com.

What problems is SalesCaptain solving and how is that benefiting you?

SalesCaptain helps us address missed calls by giving us options for voicemail and SMS follow-up, so fewer callers are left without a response. The call routing feature also helps direct callers to the right person right away, instead of having them repeat their request to multiple people. Call history and recordings make it easier to look back on previous conversations whenever we need context or want to confirm details. I also like that we can move a call to text, which gives us a straightforward way to keep the conversation going when a phone call isn’t practical. Review collected by and hosted on G2.com.