G2

Mara B.

Account Manager

Small-Business (50 or fewer emp.)

9/21/2026

"A Better Experience for Our Customers"

5/5

What do you like best about SalesCaptain?

What I like most about SalesCaptain’s AI receptionist is how much it can genuinely handle on its own. It doesn’t just answer calls and take messages it can understand what a customer needs, ask the right follow-up questions, capture the important details, and keep the conversation moving forward. The interaction feels surprisingly natural, and the biggest benefit for me is the peace of mind that calls aren’t being missed simply because the team is busy or it’s after hours. Review collected by and hosted on G2.com.

What do you dislike about SalesCaptain?

The AI receptionist is very capable, but getting the most out of it requires some upfront setup and fine-tuning. I had to spend a bit of time defining how I wanted it to handle different types of conversations and various edge cases. Once it’s configured properly, the results become much more consistent and reliable. That said, I’d still like to see more flexibility for customizing certain conversation flows without needing quite so much configuration. Review collected by and hosted on G2.com.

What problems is SalesCaptain solving and how is that benefiting you?

For us, one of the biggest challenges was simply being available whenever a customer called. SalesCaptain has made a noticeable difference because the AI receptionist can answer those calls, understand what the customer actually needs, ask the right questions, and capture the details for our team to follow up on. What I personally like most is that we don’t have to worry as much about a strong lead being lost just because we were busy or couldn’t pick up the phone in that moment. Review collected by and hosted on G2.com.