G2

kathryn a.

Business Manager

Small-Business (50 or fewer emp.)

9/17/2026

"A Better Way to Handle Unanswered Calls"

5/5

What do you like best about SalesCaptain?

What I like most about the AI receptionist is that it can handle calls when no one is available to answer. It captures the reason for the call, gathers the basic details, and passes that information along instead of simply routing the caller to voicemail. I also appreciate that we can set different instructions based on the type of call, so it doesn’t have to treat every customer the same way. Being able to review the call afterward is helpful when we need to confirm exactly what the customer was asking for. Review collected by and hosted on G2.com.

What do you dislike about SalesCaptain?

The main thing I’d improve is the setup process for the AI receptionist. There are a lot of options for how calls should be handled, and it can take a few tries to get the responses and call flow exactly right. Every so often, the receptionist also needs clearer instructions to handle unusual or unexpected questions. Once the setup is properly tuned, it works well, but getting to that point can take some patience. Review collected by and hosted on G2.com.

What problems is SalesCaptain solving and how is that benefiting you?

The biggest problem it solves for us is missed calls, especially when the team is busy or when calls come in outside normal working hours. Rather than every unanswered call going straight to voicemail, the receptionist can speak with the caller and capture why they’re reaching out. That’s helpful because we still have the details of the inquiry ready for the team to follow up once they’re available again. It also takes pressure off the staff, since they don’t have to pick up every call just to find out what the customer needs. Review collected by and hosted on G2.com.