G2

Beto C.

Global Revenue Operations Manager

Enterprise (> 1000 emp.)

11/13/2023

"100% Salesforce native e-Commerce at an incredible cost"

4.5/5

What do you like best about SAASTEPS B2B Commerce + Payment Processing?

Pricing is a fraction of Salesfoce e-Commerce. Accomodation for a myriad of use cases is possible: HW products, SW products, Services, Subscriptions, etc. Everything is happening inside of SFDC, so no data leaves your org and you can leverage SFDC functionalities. For smaller companies, with more standard Salesforce processes, set up, testing, and deployment can be done in days (instead of weeks). For larger enterprises, the customization challenges -- such as full UI match of current website -- is possible (challenges are simply related to standard Salesforce technology).

Supports various standard payment processing gateways, but using their SaaSPay payment processing service yields the best experience and best rates.

In short, it is a very, very robust Salesforce e-Commerce solution for mid-size and large enterprise companies. Review collected by and hosted on G2.com.

What do you dislike about SAASTEPS B2B Commerce + Payment Processing?

The same challenge I've pointed out with the CPQ solution. The ease of use, implementation is very powerful. But the flip side of it is that enterprise level customizations, which often change every couple of years, can be a bit of a challenge. Full documentation for APIs and support for customized use cases needs to be beefed up.

Having said that, customer support is excellent when you request support for a new use case. Review collected by and hosted on G2.com.

What problems is SAASTEPS B2B Commerce + Payment Processing solving and how is that benefiting you?

Freeing up Account Executives, Order Ops, and Billing from having to work "low" $ amount sales by implementing Customer Self-Service using e-Commerce. This also has an advantage that is hard to put a dollar value to. Service offerings can be available for purchase 24/7 customized to the user. Meaning, they could buy it after an internal meeting at 6 PM, without having to contact anyone in our company. And next morning they'll be contact to set up the initial meeting to begin work. That generates customer satisfaction, even if the dollar amount for the sale is not high. Review collected by and hosted on G2.com.