I really like RiskOS because it has an easy-to-use system with a pretty intuitive UI. This makes it straightforward to navigate compared to other platforms where you have to deal with complex rule edits in an archaic interface. With RiskOS, I feel empowered to make changes myself without needing to hire professional services. Additionally, their support and customer success teams are really great. They are super helpful and provide a lot of handholding through the process, which helps me deploy things fast and make changes on the fly, comfortably. If I have any questions about how a product works or need to tune my workflows, they respond quickly, which I appreciate. Review collected by and hosted on G2.com.

I think, generally, from a product or trust and safety standpoint, using RiskOS as a case management tool isn't the greatest. Looking up transactions can be a bit difficult, and interpreting why something failed in the RiskOS dashboard is somewhat complicated. It involves piecing together multiple responses to understand what products were called in a specific request and why it failed. Additionally, the fraud product scores are pretty ambiguous on why certain things fail or pass. I've seen transactions expected to fail pass arbitrarily, suggesting the score bands might not be tuned for specific clients based on their transaction volume. These are some drawbacks I've experienced, but generally, when I reach out about these issues, they are quick to remediate them. Review collected by and hosted on G2.com.