I appreciate the ease of use and comprehensive nature of Riot’s awareness platform. Their wide range of phishing attack simulations keeps our teams sharp. Like that we can customize them ourselves also. Our team particularly enjoys the Albert slack-bot for learning cybersecurity basics.

Many colleagues have expressed their appreciation for this type of learning and the fact that all courses are available in Slack has further boosted positive feedback. The appreciation score now stands at 97%.

Riot’s platform also simplifies my job as a CISO as it’s incredibly easy to set up and the courses are of high quality. Review collected by and hosted on G2.com.

We would love to see more customized courses, particular to our industry's unique threats. This will make the training more relevant and possibly even more engaging. It be great to have some customized courses for certain departments, such as development team, as departments have with unique risks and attacks.

There are also some inconsistencies in the UI/UX for me as an admin. Like new fields or labels for things in the admin view just appearing with no explanation of what they mean. The new elements are almost always useful and appreciate the evolution of the plattform, it's just that I cant easily find what they mean.

I dislike their support's bot, it's not usually helpful or give correct answers. But that is mostly to due with the fact that its working with incomplete sources which ties into the first problem. If something changes in the product you will most likely find out about it yourself and not via a official marketing communication. Riot is not historically consistent with their communication about product updates, both in language (french/english) and in cadence of communication.

I dislike that I cannot reset a single users progress in a program, it's the entire company or none. Review collected by and hosted on G2.com.