G2

DB

Dean B.

Marketing Manager

Mid-Market (51-1000 emp.)

7/28/2026

"Rinkt Delivered a Working Portal in 6 Weeks - Fantastic Service and Value"

5/5

What do you like best about Rinkt Business Automation Platform?

As part of our company offer, Neville Lumb is known within the bathroom industry for its customer service, and part of this is the unique offering of technical submissions that support our quotations.

Due to popular demand for this USP, we needed to find a more efficient way to create the individual bespoke documents. The original process was created by one employee, and this was very time-consuming, taking the employee away from their departmental responsibilities.

We approached several UK-based companies, and after 10 months, we were in the same position. We were recommended to talk to Rinkt from a fellow Sister company, so we set-up a introduction meeting.

This meeting was a breath of fresh air; Rinkt listened to our issues and objectives as well as asking the right questions, and spoke to us in a manner that we didn’t need a degree in IT to understand. All this with no false promises or pushy sales.

Rinkt amazed us, if I am honest. They returned within 6 weeks not only with a solution, but with an actual working portal that we could trial. Rinkt had produced something in weeks that others failed to provide in months!

Since the trial portal, we have developed the portal to a standard that we are now going to launch access for the whole company. This will not only free up employees' time, but improve our customer service to another level.

Rinkt have been fantastic from start to finish, with a great attitude, very competitive pricing, a yeh no problem approach with 5 star performance. We look forward to continuing to develop and integrate further business automation platforms and AI to help grow our reputation. Review collected by and hosted on G2.com.

What do you dislike about Rinkt Business Automation Platform?

To be honest, nothing really. Rinkt has fulfilled our brief and within budget and timings. Review collected by and hosted on G2.com.

What problems is Rinkt Business Automation Platform solving and how is that benefiting you?

As part of our company offer, Neville Lumb is known within the bathroom industry for its customer service, and part of this is the unique offering of technical submissions that support our quotations.

Due to popular demand for this USP, we needed to find a more efficient way to create the individual bespoke documents. The original process was created by one employee, and this was very time-consuming, taking the employee away from their departmental responsibilities.

We approached several UK-based companies, and after 10 months, we were in the same position. We was recommended to talk to Rinkt from a fellow Sister company, so we set-up a introduction meeting.

This meeting was a breath of fresh air; Rinkt listened to our issues and objectives as well as asking the right questions, and spoke to use in a manor that we didn’t need a degree in IT to understand them. All this with no false promises or pushy sales.

Rinkt amazed us, if I am honest. They returned within 6 weeks not only with a solution, but with an actual working portal that we could trial. Rinkt had produced something in weeks that others failed to provide in months!

Since the trial portal, we have developed the portal to a standard that we are now going to launch access for the whole company. This will not only free up employees time, but improve our customer service to another level. Review collected by and hosted on G2.com.