G2

Sapphire L.

Social Media Marketing Specialist

Media Production

Small-Business (50 or fewer emp.)

10/25/2026

"Keeps Social DMs, Mentions, and Comments Flowing Smoothly into Support"

4/5

What do you like best about RingCentral Contact Center?

What helps me most day to day is being able to route social comments, DMs, and mentions that need a proper reply into the same place the support team already works. That way, things don’t end up sitting unanswered in a separate inbox as often. I can also keep an eye on the volume and basic handling times for social contacts, which gives me cleaner numbers when I’m putting together the weekly social updates. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Some of the reporting views take more clicks than they should when I’m only trying to see social channel activity. Overall, the interface feels clearly built more for agents and supervisors than for marketing insights, so I still end up exporting data fairly often. Also, a couple of times, social interactions took longer than I expected to show up in the queue. Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

Social inquiries used to live on separate platforms, and it was easy for them to be missed or delayed when they needed to be handed off to support. Tracking volume and response times for social contacts was also mostly manual. Now that those conversations flow into the contact center, the handoff is much clearer, there’s less chance of anything falling through the cracks, and I have more dependable numbers for social support reporting. Review collected by and hosted on G2.com.