G2

Olateju O.

Social Media Marketing Intern

Information Technology and Services

Small-Business (50 or fewer emp.)

10/4/2026

"Social messages unified with support—better visibility and handy basic reports"

4.5/5

What do you like best about RingCentral Contact Center?

The biggest practical help for me has been having social comments, DMs, and mentions that need proper replies land in the same place where the support team already works. Before, those messages could sit in a separate social inbox and end up missed or delayed. Now I can clearly see the volume coming from social and whether it’s being picked up, without constantly checking multiple places. The basic reports are also handy when I need quick numbers for the weekly marketing update. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Some of the reporting filters take more clicks than they should when I’m just trying to view social channel activity. I don’t handle the deeper setup myself, but from watching others work through it, the process can feel a bit heavy, especially if you’re only using one part of the system. Also, on a couple of occasions, social interactions took longer than I expected to appear in the queue. Review collected by and hosted on G2.com.

What problems is RingCentral Contact Center solving and how is that benefiting you?

Social inquiries used to sit in separate tools, and it was easy for them to get overlooked when they needed to be handed off to support. Tracking how many were coming in, and how quickly they were handled, was mostly a manual process. Now that those conversations flow directly into the contact center, the handoff is much clearer, there’s less risk of things falling through the cracks, and I get cleaner numbers when I report on social support activity. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Olateju, thank you for sharing your wonderful insights and review! It is fantastic to hear how RingCentral Contact Center is bringing structure to your social media support workflow! Unifying DMs, comments, and mentions into the same queue used by your primary Support Team eliminates message silos, prevents missed customer interactions, and streamlines marketing-to-support hand-offs. Having quick access to channel volume metrics for your weekly updates is a great example of how centralized messaging saves manual effort. The Review Team would love the opportunity to learn more about your experience. Please reference this review, and email us directly at review@ringcentral.com to continue the conversation.

We appreciate you choosing RingCentral, Olateju!