![Jacklyn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacklyn L.")
JL

Jacklyn L.

Chief Operating Officer

Small-Business (50 or fewer emp.)

11/1/2022

"Great experience so far! Switched from Zendesk."

5/5

What do you like best about Richpanel?

We have loved using Richpanel so far. The customer care that we've received has been amazing. Our customer service process has been streamlined and close to 50% of our tickets are answered through self-service. Our team has enjoyed using the Richpanel platform and customer service has been a lot easier to manage overall. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

There is nothing that we dislike about Richpanel. All issues that we've come across have been solved and we are engaged in bi-weekly calls with our dedicated account manager. Review collected by and hosted on G2.com.

What problems is Richpanel solving and how is that benefiting you?

Richpanel is solving our problem of repetitive and easy-to-resolve customer service tickets. By building out the self-service feature, we have been able to reduce ticket numbers and customers have been able to receive one touch solutions. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 92 reviewers think of Richpanel

4.7 out of 5 · Verified reviews from real users

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