G2

Verified User in Restaurants

Mid-Market (51-1000 emp.)

7/1/2026

"Fewer no-shows, smarter service and more upselling."

5/5

What do you like best about Revasi?

The card authorization flow is what sold us. Since switching from SevenRooms, our no-show rate dropped noticeably because guests now put a card on file at booking, and the logic is smart enough to only hold or charge when it actually makes sense rather than flagging everyone. That alone paid for the platform.

The admin dashboard is genuinely fast and works just as well on a phone during service as it does on a laptop, which matters when the host stand is busy. The table assignment automatically slots reservations based on party size and timing, so we spend less time playing Tetris with the floor plan.

On the analytics side, we get more than just covers and no-shows. We can see confirmation times, walk-in patterns, opt-in rates, and guest nationality breakdowns, which has actually reshaped how we plan staffing and marketing. Our upsell rate on add-ons has climbed to around 66% because the booking flow surfaces the right offers at the right moment.

Onboarding was quick and the team is responsive when we need something. Integrations fit our existing stack without a painful migration. For the ROI, the reduction in lost covers from no-shows covers the cost several times over.

Unexpected benefit: the confirmation and reminder cadence has cut down on the back and forth our reservations team used to handle manually, freeing them for actual guest experience. Review collected by and hosted on G2.com.

What do you dislike about Revasi?

Honestly not much, the platform does what we need. If I had to name something, I'd like a few more native integrations out of the box, and the occasional new feature takes a little time to roll out, but the team is quick to respond when we flag it. Review collected by and hosted on G2.com.

What problems is Revasi solving and how is that benefiting you?

Our biggest problem was no-shows eating into revenue on fully booked nights. We struggled with guests booking and simply not turning up, but now every reservation carries a card authorization at booking, which has cut our no-show rate significantly and protects covers we'd otherwise lose.

Before Revasi, our reservations team spent hours each day manually sending confirmations and chasing guests. Now the confirmation and reminder cadence runs automatically, which freed the team to focus on guest experience instead of admin.

We also lacked real visibility into our own data. We used to guess at staffing and marketing, but now the analytics dashboard shows us walk-in patterns, confirmation times, opt-in rates, and guest nationality, which lets us plan shifts and campaigns around actual numbers rather than hunches.

Finally, upselling used to be inconsistent and dependent on staff remembering to offer add-ons. The booking flow now surfaces the right offers automatically, pushing our upsell rate to around 66%, which is direct incremental revenue we weren't capturing before. Review collected by and hosted on G2.com.