The communication both with the customer service team and with my writer. I had a person I was able to spend close to 45 minutes speaking to, to answer all of my questions about the service and the process before proceeding with making any orders. With my writer, Steve, he was very quick to reply to any questions, suggestions, and requests I had regarding my resume. We worked together to refine my resume to a very good 2 pages in my chosen field. The communication was very transparent and clear with both my writer and those I spoke with. Review collected by and hosted on G2.com.
The only thing that I really could complain about with the company was that even for the "Standard" package, paying $140 to have a writer do a resume rewrite and only get 2 revisions, is kind of skimpy. In some cases, I can understand, if they are starting from scratch perhaps. But only 2 revisions for that kind of money seems like they could throw more of a bone, another revision or a second "type of resume", something. Review collected by and hosted on G2.com.