The customer service is second to none. They are responsive, happy to help customise their product to your exact needs, and very very patient. The product itself is extremely malleable, easy to refine to your org's inevitably unique requirements, and it doesn't cost an arm and a leg. The dev team has helped set up custom features for us that make using it even faster, in the most recent case setting up a quick download feature that optimises images for our particular CMS. I also use the pre-download tools a lot, meaning that I can flip or crop an image before using it, saving me the hassle of offline editing. The AI alt text is also generally spot on, and since the prompt is editable we're even able to specify the correct character amount for WCAG compliance. Review collected by and hosted on G2.com.

For our use case, it's almost "too much gun": it feels like a product meant for a much more intensive asset user, like a full time archivist or image manager. What that means in practice is that a lot of the customisations aren't dumbed down for general users, and seem intimidating. That complexity combined with both a clunky, somewhat outdated design and a challenging mental framework—the concept of ephemeral "collections" is really difficult for starting users to grasp, and there is no easy visualisation of them to help—makes for a somewhat superficial usage. Review collected by and hosted on G2.com.