G2

Amir K.

Information Technology Manager

Small-Business (50 or fewer emp.)

10/20/2026

"Saves 25–30 Hours Weekly with Powerful AI Incident Resolution and Predictive Insights"

4/5

What do you like best about Resolve AI?

I use their automated AI resolution engine every day to route and resolve Tier-1 and Tier-2 incidents for our enterprise service desk. It saves our IT team roughly 25–30 hours of manual triage each week. On top of that, the sleek UI and deep integrations with ServiceNow and Slack make it easy to close tickets automatically, without any noticeable lag. One unexpected but major benefit is the platform’s predictive insights: they surface recurring patterns like VPN issues or password resets and give us system-wide warnings before major outages happen, which helps us prevent downtime altogether. During initial onboarding, their technical support team fully assisted us with training the model using our existing knowledge-base articles, so the software was up and running from the very first week. Review collected by and hosted on G2.com.

What do you dislike about Resolve AI?

Configuring trigger logic while building complex, custom, multi-step workflows can be somewhat time-consuming. If they added pre-built IT templates and a live simulation tester within their visual workflow builder, it would make it much easier to deploy new automation rules. Review collected by and hosted on G2.com.

What problems is Resolve AI solving and how is that benefiting you?

Previously, we were handling a high volume of tickets every day, and our initial response times were slow, which led to more user complaints. Now we’re able to resolve about 60% of routine IT requests instantly, with no human intervention, and we’ve seen a 45% reduction in our Mean Time to Resolve (MTTR) for tickets. By removing repetitive, recurring support work from the team’s workload, they can spend more time on core infrastructure projects instead of constantly reacting to requests. This change has also contributed to a noticeable drop in our operational costs and delivered a clear, positive ROI. Review collected by and hosted on G2.com.