G2

Bilal R.

Small-Business (50 or fewer emp.)

3/18/2024

"Direct insight into customer issues and opportunities"

5/5

What do you like best about Requesty?

Requesty has helped us identify both trends and issues from customer messages and survey responses. Being able to monitor and gain insights from these conversations enables us to make sure we're on the right track with our product development and help to improve our overall customer experience. Review collected by and hosted on G2.com.

What do you dislike about Requesty?

Whilst the platform helped me understand high-level trends and potential insights we may have missed, I would have liked to dig deeper into specific comments to get a full view on how to improve our product. Review collected by and hosted on G2.com.

What problems is Requesty solving and how is that benefiting you?

We wanted to understand how we should market our new products and discover issues with previous products. Every month we iterate on our customer feedback questions and engage pretty heavily with our community. Requesty insights have made those analyses much more data-driven which is great and a lot easier to convince everyone across the team that the changes we're making are the right ones. Review collected by and hosted on G2.com.