G2

Kyle R.

Head of ICT Strategy and Operations

Mid-Market (51-1000 emp.)

8/6/2026

"Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"

4/5

What do you like best about Remote Monitoring and Management?

Atera was easy for our ICT team to pick up and gave us a really good central view of our devices. Having monitoring, remote access, patch management, automation and asset information in the same platform made day-to-day support much easier. The patching and scripting tools were especially useful and saved us a lot of time managing endpoints across the organisation. Review collected by and hosted on G2.com.

What do you dislike about Remote Monitoring and Management?

hile Atera worked well for our core RMM needs, some areas felt less mature as our requirements grew. Reporting and customisation could be more flexible, and patch management did not always provide the level of detail or control we wanted. We also found that some newer functionality received significant focus while parts of the core platform could still benefit from refinement. Overall, it remains a capable platform, but there are areas where larger or more complex ICT environments may start to feel its limitations. Review collected by and hosted on G2.com.

What problems is Remote Monitoring and Management solving and how is that benefiting you?

Atera is helping us centralise device monitoring, patch management, remote support and IT automation across our environment. Having this information in one place gives our ICT team better visibility of device health and lets us respond to issues without needing to physically access the device.

The biggest benefit has been reducing manual administration. Automated patching, software deployment, monitoring alerts and scripting allow us to manage a large number of endpoints more consistently and proactively. This saves technician time and helps us identify issues before they become larger support problems. Review collected by and hosted on G2.com.