# Regpack Reviews **Vendor:** Regpack **Category:** [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) **Average Rating:** 3.9/5.0 **Total Reviews:** 75 ## About Regpack Regpack is a leading client onboarding and payment platform trusted by over 7,000 organizations worldwide. Regpack allows you to control the full lifecycle of your business, from registration to attendance, integrated online payments, and reporting tools for your whole team. We offer payment processing as low as 2.1%, a simple interface, powerful business tools, all at an affordable monthly cost. Start today and see the results of our leading all-in-one client management solution. ## Regpack Pros & Cons **What users like:** - Users find Regpack's interface to be **easy to use** , making registration for events straightforward and efficient. (1 reviews) - Users find the **event management capabilities** of Regpack effective for standard registration needs, particularly for camps and similar events. (1 reviews) - Users find that Regpack's **basic system is effective for standard registrations** , making it suitable for simpler business needs. (1 reviews) - Users find that Regpack offers **solid functionality** for standard registration needs, making it a good fit for simple use cases. (1 reviews) - Users find that Regpack is great for **simple registration needs** , especially for camps and similar events. (1 reviews) **What users dislike:** - Users report **billing issues** with Regpack, citing unprocessed payments and ongoing charges despite system failures. (1 reviews) - Users find the **difficulty of payment processing** with Regpack frustrating, leading to an overall unusable experience. (1 reviews) - Users express frustration over **Error Handling** , citing bugs, payment processing failures, and lack of timely support and transparency. (1 reviews) - Users find Regpack to be **expensive and unreliable** , with high costs for a system that often fails to function properly. (1 reviews) - Users struggle with **implementation issues** , facing payment processing failures, insufficient support, and an inefficient onboarding process. (1 reviews) - Invoicing Issues (1 reviews) - Users express frustration over **poor customer support** , facing delays and unfulfilled promises for assistance with Regpack. (1 reviews) - Poor Visibility (1 reviews) - Registration Issues (1 reviews) - Technical Glitches (1 reviews) ## Regpack Reviews ### 1. Over promises and under delivers. A real disappointment. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Regpack?** The basic system appears to work well for standard use cases, such as taking registrations for camps and similar events. Many other user reviews are positive, suggesting that for certain businesses, Regpack may be a good fit. The system has potential for businesses with simple needs. **What do you dislike about Regpack?** Despite assurances, Regpack was unable to process payments in euros, making the system unusable. Translation support fell short of expectations. The system is buggy and unreliable, with significant glitches and no clear timeline for fixes. There was no transparency regarding updates, and the CEO did not respond to complaints. Regpack continued charging despite the system being unusable and refused to issue a refund. The onboarding process was inefficient, requiring significant time investment to build the system, despite claims that it would be set up for the user. The sales team makes promises they cannot deliver on. The system works for basic use but struggles with advanced requirements, especially outside the U.S. **What problems is Regpack solving and how is that benefiting you?** It didn't solve any problems for me as it was ultimately unusable. ### 2. Unfortunately they did not perform as promised. **Rating:** 0.5/5.0 stars **Reviewed by:** Angela S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Regpack?** They asked us what we wanted to build. Unfortunately they did not follow thorugh with it's practicality of use. **What do you dislike about Regpack?** No customers service. You have to email them and wait for days for a repsonse. Typically the response includes "the system cannot do that" even to most basic requests. **What problems is Regpack solving and how is that benefiting you?** I wanted them to hold all registration info for us. They were not able to allow our users to look up campers nor sort them alphabetically. They also weren't able to solve issues with the system sending the wrong link to campers. It has been such a challenging relationship with regpack. ### 3. Great Overall Database and Client Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Reema D. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Regpack?** My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. Being able to send emails based on triggers, like a family making a payment or completing a form, is awesome. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack, we only had a fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields. **What do you dislike about Regpack?** -Phone number fields (I hate the break it into 3 parts format. Parents fill it out with all the numbers in one field all the time, so I have to fix it, and you can't just copy and paste a phone number in. Plus the number-only fields as an alternative don't allow the characters like parentheses around the first number, so once again a hassle) -Auto-generated links for email fields, like for incomplete forms, don't actually save the form correctly. Not sure if it's because it doesn't require a login or if it's because it isn't in the right project or what, but it caused me a ton of issues last year with parents complaining that they filled out the same form a dozen times and it didn't save before I figured out what was happening. -For some reason, filter blocks often glitch, so you need to refresh or completely clear out your cache to make them work or to edit them. Happens pretty frequently on various devices -There still isn't a good way to set up conditional formatting or dual account login for divorced families. This causes me more headaches than the other small inconveniences, as getting divorced parents on the same page with the same password and only one email to log in and complete forms or payments is the worst. I get a lot of backlash from it. Creating a secondary login for divorced families would be incredible, or at minimum, creating a way to trigger automated emails to send emails to two separate emails for some accounts while only the primary for others would be amazing. **What problems is Regpack solving and how is that benefiting you?** -Form streamlining: We moved from paper forms to fillable forms on our website, but those only could go to email, and the data had to be manually inputted. Having a place where parents fill out the forms and then reports can be generated based on that information is a huge time saver. -Automated emails: Not having to send out emails for payments, paperwork submission, re-enrollment, reference receivals, etc is super helpful. -Reports: Creating a report correctly was SUCH a pain with our old provider. Regpack streamlined and optimized this process -Tracking Participants and enrollees-this also used to be much more difficult without Regpack **Official Response from Samantha Stone Avneri:** > Thanks for your feedback! It's awesome to hear that automating communication based on system actions is super helpful, we love that feature too! Getting the reporting you need to make business decisions and have visibility into your programs is so crucial - happy to hear Regpack helps to solve this problem for you as well! Thank you for the heads up on some of those glitches you see - I've let our dev team know! ### 4. Regpack is very intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Regpack?** Regpack is very intuitive and easy to figure out. I especially utilize the forms, triggers, and tokens features. It has been very helpful in my new role while managing the application review process for our programs. **What do you dislike about Regpack?** There are occasionally glitches with the software. For example, sometimes when I change the status of a user, certain forms that have previously been added disappear. They are easy enough to add back, but I'm not sure why this happens. **What problems is Regpack solving and how is that benefiting you?** Regpack makes it easy to perform one task one time, and it applies to all system users (in our case, program applicants). This makes our application process much more efficient. **Official Response from Samantha Stone Avneri:** > Susan, thanks for your feedback! Please send over a video to our support team, if you can, of the user status and form issue you have seen. We'd love to see what's going on in your system! Glad to hear that you find the system to be intuitive and that our customizing tools like triggers and personalization tokens make things easier for you! ### 5. Available for use in other languages **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Regpack?** Adaptable to make a form in other languages than English. We chose Regpack because we can make our form in two languages. Easy to build your own online form and filter for those who are not familiar with databases. **What do you dislike about Regpack?** I am using Regpack in a non-USA country. Due to many reasons, we do not accept credit cards when customers pay us. I wish Regpack can tailor some way to adapt to bank transfer payments. For example, if we can import data into Regpack, it will facilitate our work not only for payment checking but in many other ways. **What problems is Regpack solving and how is that benefiting you?** Searching and filtering have improved in the past two years. When building a project (online form) and encountering questions, I can always write to the Regpack support and they get back to me with answers in text or video which is very helpful. The Regpack system is improving every year. **Official Response from Samantha Stone Avneri:** > Thanks for review - we love to hear that you're able to use Regpack in multiple languages to best serve your clients! We are building out our international payment options, so can' wait to share that with you as that rolls out in 2023! ### 6. Registration with customization! **Rating:** 4.5/5.0 stars **Reviewed by:** Nic W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2022 **What do you like best about Regpack?** The ease of creating a new program for the next years programs. The ability to customize forms and have secure log in portals for our customers and being able to manage everything within one system - payment, documents, billing, etc. **What do you dislike about Regpack?** Support is via email only and can take a while - if you need a response immediately, it will be a few hours at a minimum. They do get back to you and are helpful, it's just not a fast process. **What problems is Regpack solving and how is that benefiting you?** They are solving the problem of having two different stages of registration and allowing forms and documents to be released after the initial registration is complete. **Official Response from Samantha Stone Avneri:** > Awesome to hear that creating a multiple step onboarding process is easy to manage with Regpack. ### 7. I have been very satisfied with RegPack, and most happy with their customer service and help! **Rating:** 3.5/5.0 stars **Reviewed by:** Kiersten H. | Support Specialist (Admin), Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Regpack?** Any time I need help with something, they are able to provide an answer. When they don't have what I need, they hear me and have even added a capability that helped with what we needed. **What do you dislike about Regpack?** I think aesthetically they could make it a little easier for the user and the admin, it's not always easy to figure out without help. I also wish there was a way to enter information once and always have it on file for a family. **What problems is Regpack solving and how is that benefiting you?** They are helping us register our students and collect their medical information for camps/retreats/etc. They are also giving us report access for these items, which is helpful. **Official Response from Samantha Stone Avneri:** > Kiersten, so happy to hear the value you get from Regpack and the positive engagements you've enjoyed with our support team. Sounds like the reporting tools on all the family data you collect is helpful for your workflow and thank you for giving us the opportunity to develop the product based on your needs as they arise! ### 8. Churchill RegPack Review **Rating:** 5.0/5.0 stars **Reviewed by:** Diego P. | Director of After School and Camp Programs, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Regpack?** RegPack makes payments and registrations much more seamless for our families. It's much easier to do payments over time compared to our previous platform. Running reports is also easier to do too. **What do you dislike about Regpack?** I wish that more super admin roles were included with the price instead of just one. At least 2 or 3 more should be included. I dislike that sending out communications isn't easy to figure out too. **What problems is Regpack solving and how is that benefiting you?** RegPack is helping a lot with recruiting and retaining students and campers to our programs. We also are having an easier time taking in payments and completing registrations and running those reports. **Official Response from Samantha Stone Avneri:** > So happy to hear that collecting money and running reports on your clients / finances is easier with Regpack - that's our goal! Appreciate the feedback on pricing. Our pricing is set at a per license rate, so the price provides access for 1 user to access all of your data and use all Regpack features in an unlimited capacity. Would love to setup a 1:1 training for you to learn more about your email tool and how to use it efficiently! ### 9. Easy Integration for User Registration, Payments, Donations, and Events **Rating:** 5.0/5.0 stars **Reviewed by:** Parker S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Regpack?** From a developer perspective, RegPack integrates very easily with existing platforms and is a fast way to bootstrap a registration and payments solution. A dashboard is a handy tool for keeping up with your real-time data. **What do you dislike about Regpack?** RegPack can be more expensive, but it offers many features to validate its price point. As a developer, I would have preferred to use an API, though I believe RegPack is either working on one or has recently released theirs. **What problems is Regpack solving and how is that benefiting you?** The most used feature of RegPack that we used at Dibs was the payment integration they offered. We had a hard time finding a platform that would allow us to easily integrate and accept donations to our users, which is exactly what RegPack offered. **Official Response from Samantha Stone Avneri:** > Hi Parker - thanks for your feedback! Glad you are enjoying Regpack. Our API has been live for a bit - I've attached the docs to this response. We'd love to get you up and running using it! So happy to hear we've made donations possible when it was hard to find another platform to do so. Our payments enginer is very powerful in what it can accomplish based on the individual needs of every organization. ### 10. Ok for Course or One-Time Event Registration, Not So Much for Ongoing Account Management **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Regpack?** Regpack is a very robust system and would be great for one-time event/course registration. We set up a project to manage lunch orders for a craft fair event, and we are also working on a project for a sponsor dinner. These are 1-time events. I've worked closely with their help desk and have found them to be extremely helpful, patient, professional and detailed in their responses. When you send them an email with an issue, they usually get back to you within 24 hours, and often much quicker than that. The interface looks very pleasant on the front and back ends of the system. Most of our users like the front-end usability of Regpack, although some have experienced issues with their accounts and payments. On the surface it looks like an affordable plan, especially if you have one dedicated person whose job it is to manage everything or you have a lot of events/courses to manage where you can afford to have more than 1 administrator. **What do you dislike about Regpack?** I believe we may not have chosen the best platform for our needs. We are a high school band program and wanted to use Regpack to register our students/families. We needed the ability for families to register online and also a way that we could collect monthly payments automatically (Auto-billing). We initially set up the system/project for marching band registration and payment. There were several issues with user emails not being recognized when parents tried to log back in. Regpack's help desk was very responsive in providing solutions to these issues. We also ran into user payment issues where the user selected one type of payment plan, yet they were charged an incorrect amount. Those issues were also resolved as they came up. We ran into problems when we got ready to set up registration for our winter programs. This is where it got complicated for us. We needed to add several winter programs, but we wanted to keep them under the same project (marching band). Instead of adding the winter programs to the marching band project, Regpack wanted us to copy the marching band project into a new project, call it Winter programs, then make the necessary edits for our winter products. The problem is that even though the user data (logins, passwords) would transfer over, the account balances would not. We allow our users to build up a credit balance in their account that can be used to pay for future products and registrations. It functions a lot like a bank account. During our sales call, we were led to believe this would not be an issue, which isn't true. If we had copied the marching band project into a new project for winter programs, we would have to manage the same users with potentially multiple balances across projects. That means if someone owed money or had a credit balance in marching band and owed money in winter programs, we would have to manage those as separate accounts, even though it's for the same person. We have almost 250 kids registered across all of our programs, many of them duplicates. From an accounting/financial standpoint, it's too difficult, and we risk making mistakes if we manage the same people across multiple projects. As mentioned earlier, we probably should have chosen a system designed specifically for performing arts and other similar programs rather than one to manage event registrations. The help desk did a fantastic job working with me on all the issues I encountered when adding our winter programs and new payment options to the current marching band project. I cannot say enough nice things about them! Regpack would be a great platform if you are looking for a system to manage course or event registration where users create an account, pay for their product (course, event, merchandise), and that's it. From what I understand, you can't keep one user account and have it pull data from multiple projects, which is actually what we need. I did not find the system very intuitive or easy to use. There are a lot of tutorials and help documents that can walk you through most of your issues, but trying to figure out how to search for your issue can be tricky, especially if you don't know what search terms to use. As a new user, trying to find answers to what seemed like simple questions was frustrating. In our sales call, we were led to believe you can set up a project in a matter of minutes, but that's not the case. It isn't easy, and we weren't trained on how to use the system. When we set up our marching band project, we sent all of our requirements and info to Regpack and someone set it up for us. We had to go back and forth until we hammered out everything so it would work correctly when we launched it, but I didn't learn how to create a project that way. We had a conference call with someone in the beginning for training purposes. I sent in a bunch of questions and a list of things we needed to know how to do. The person I talked to was thorough and did a great job, but we went through everything so quickly that I had difficulty taking notes. They did send an audio recording of the conversation, but it wasn't very helpful. When you're new at something, you don't know what you don't know until something doesn't work right. It would have been nice if we could have spent some time with a consultant working on the design together where the Regpack person could mirror my computer and walk me through how to set things up. Most people learn by doing. However, I will say our project was probably more complicated than Regpack normally deals with. You can use templates to set up a project, but you still have to know how to edit forms, etc., so it works the way you want. Even with the project templates, I did not find Regpack to be intuitive. Another thing that really bothered me about Regpack is its customer service model. Don't confuse that with overall customer service, though. Their staff is wonderful and very helpful and patient! In their model, email is the primary way to communicate with their help desk. There is no help desk number to call if you have a question. You get 3 free "calls," which you have to schedule via their online calendar. If you need more than 3 calls, you have to pay extra for it. So instead of taking care of something quickly, you end up spending a lot of time trying to describe your issues in as much detail as possible in an email, then you have to wait for a response. Even though they respond quickly, it would be much easier to pick up the phone and talk to someone. Quicker for you and probably them too! Also, only the "super administrator" can communicate with the help desk. You can pay extra to have more than 1 super admin. You also have to pay extra if you want more than 1 person to have access to the financial info. Regpack isn't the only company that handles customer service this way. I believe a lot of service providers are going in this direction. It's another way to generate revenue. **What problems is Regpack solving and how is that benefiting you?** They are detailed in their responses when you have a question. They also respond quickly and have a team of help desk professionals who work hard to help you solve any issues. **Official Response from Samantha Stone Avneri:** > Thanks for your feedback! After reviewing your account, it seems like you have used the same project for multiple seasons - which is something we caution against and can cause challenges like you've laid out here. I know you've worked closely with our Support team, and I hope you've found their 1:1 help to be valuable to you and your team! Regarding pricing, our database prides itself on it's security of organization financial and customer data. This is why we charge per license, or user, to ensure that data is seen only by members of your team that are authorized to do so. Pricing per license includes full access to all features of Regpack, and is a great deal compared to other payment tools in the market! ### 11. Amazing Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Regpack?** This program is very user-friendly and keeps me extremley organized! **What do you dislike about Regpack?** Nothing! It's great! I love using this program! **What problems is Regpack solving and how is that benefiting you?** Keeping us organized and keeping track of all the people coming to our event and all the paper work/documents! ### 12. First Time Using-- Could be more user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** hester w. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Regpack?** I like having all info in one place. I liked that I could run specific reports for things I needed. I liked being able to email blast users each day. **What do you dislike about Regpack?** It was clunky to use and things weren't often intuitively where I thought they would be. Sometimes seeing the users and finding their forms and contact info was tricky and I don't learn well from tutorial videos. I need to spend more time playing around with features for sure, but the layout wasn't as easy to follow as I would've hoped. i would love to be able to click on the camper list and see it full screen more like how the reports look and then see progress on applications for all users more clearly. **What problems is Regpack solving and how is that benefiting you?** Being able to access our families year after year in one place. **Official Response from Samantha Stone Avneri:** > Thanks for your feedback on the UI! We do offer 1:1 live training sessions for clients - so please reach out if you'd like to schedule this! It is great to hear that Regpack provides a comprehensive database for you to run custom reports and hold client information year over year. ### 13. Great experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Regpack?** I like how easy the user page is to navigate, as well as the products page, where I can adjust quotas as needed for waiting lists. It helps to see the weekly breakdown big time! **What do you dislike about Regpack?** The lack of customer service over the phone is very frustrating. Some issues are best served over the phone as opposed to by e-mail, especially when they are time-sensitive. **What problems is Regpack solving and how is that benefiting you?** Regpack makes the registration process much easier, as opposed to doing everything manually. The userface is very user-friendly, and it's easy to train my office staff how to use it. **Official Response from Samantha Stone Avneri:** > Great to hear that the filtering and reporting tools provide the data and analysis you need weekly to see where your business is at! Appreciate the feedback on Support - please know that you have the option to setup 1:1 Q&A sessions with our training team. We aim to provide that personalized 1:1 engagement so you can not only learn YOUR system but we can help with day to day tasks and setting up workflows that will make managing your account in Regpack even easier. So glad that we've taken the manual work of registration off your plate and automated that for you! ### 14. Love working with regpack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Regpack?** Regpack is easy to work with and their support team is always timely in their responses and solving any issues that may arise. They are also very helpful when you have questions. **What do you dislike about Regpack?** I think that they could use more transferrable data across many different projects, but I don't really see that as a downside, just an area where they can improve. **What problems is Regpack solving and how is that benefiting you?** They are our registration system that we use for our events as well as for any payment processing that we have to do for our office. They are easy to use and exactly what we need. **Official Response from Samantha Stone Avneri:** > So great that you're able to use Regpack for multiple processes and events at your orgnaization. The power of Regpack to adapt to your needs, and maximize your revenue opportunities is what we're all about! ### 15. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Julianne G. | Education Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Regpack?** I like the customization, the ability to duplicate projects, and the ability to have multiple very different projects. **What do you dislike about Regpack?** There are quite a few glitches/features that don't seem to work. It is so customizable that there is not a lot of information online for how to solve problem. Therefore, calls with RegPack support staff are often necessary. This is more of a logistics issue than anything - the calls are very helpful. **What problems is Regpack solving and how is that benefiting you?** Complicated and very specific registration qualifications. **Official Response from Samantha Stone Avneri:** > Thanks for your feedback - the only "con" to such a powerful software is sometimes being stumped on the best way to achieve what you need - glad that our Support team is always there to make it happen for you! The "pro" is that we're solving a very specific flow you have, and meeting your business needs for you - which is so great to hear! ### 16. Regpack for Education **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Regpack?** The ease of use for a head unit to register multiple people with one checkout, payment plans, automatic billing, and ease of reports. Once you learn the software the transition is easier than expected **What do you dislike about Regpack?** Only one user can see all of the billing information, they can see registrants. If you are not the main user, it takes much longer to drill down and view payments. **What problems is Regpack solving and how is that benefiting you?** Consolidated multiple registration systems to one, and the ease of use is better. The ability to embed the registration forms on our website has helped parents find things easier and reduced the number of emails asking for links again! **Official Response from Samantha Stone Avneri:** > So happy to hear that our group registration structure makes it easy for groups to register including paying in a customized way. Regarding the user seeing billing information, any paid admin can view payment information in your projects. We also have management tools that allow you to give specific and restricted access to members of your team to ensure those who should see information can, and those who shouldn't, cant. Always great to hear that you are able to use one tool instead of many to accomplish your business processes. This saves time, and money, and streamlines workflows! ### 17. There is a learning curve but the Regpack System but the support team are awesome! **Rating:** 4.0/5.0 stars **Reviewed by:** Judson M. | Summer Camp Owner and Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Regpack?** The Regpack system is very intuitive and easy to learn. **What do you dislike about Regpack?** Occasionally the system glitches out I have to refresh the page. **What problems is Regpack solving and how is that benefiting you?** We use it to register teen campers for our overnight summer camp, so I guess registration is the answer. **Official Response from Samantha Stone Avneri:** > Jud - thanks for your feedback and happy to hear that you find using Regpack to be intuitive, and that you get any answers and help you need from our amazing Support team :) ### 18. Overall Great Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Regpack?** Overall it is a great product with a lot of great features! It has worked well the past 2 years we have used it for camps. **What do you dislike about Regpack?** I wish there was a way that I could have a check-in and out form through the RegPack system that notifies the families when they check in and out of a camp. This would be a great safety feature and make the system a one-stop shop for me! I also wish that it was more versatile with design and more user friendly. **What problems is Regpack solving and how is that benefiting you?** Regpack is very helpful overall, especially with its customer service. **Official Response from Samantha Stone Avneri:** > Thanks for your feedback - so great to hear you've been loving Regpack for 2+ years now! Love the feedback on the check in functionality to add to our existing offering. This has already been entered into our feature request queue for our development team, and we hope to have an update in the coming year! We love growing our product to meet our clients needs, so thank you for sharing! ### 19. Great registration software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Regpack?** RegPack is very customizable. It's easy to make quick edits as needed, even after an event is open for registrations. The record-keeping is great and we haven't had any discrepancies in our books since starting with RegPack. **What do you dislike about Regpack?** There isn't an easy way to print a receipt, which we still have people asking for. Some are okay with the emailed version, but a lot of our customers still want a separate PDF version of a receipt. **What problems is Regpack solving and how is that benefiting you?** It would be nice to have a phone number to call when I have a quick question, but so far the online ticket submissions have been answered in a very timely manner. **Official Response from Samantha Stone Avneri:** > Great to hear that accounting is easier than ever with Regpack's payment tools. Thank you for the feedback on the PDF invoices - this is something we're working on automating :) ### 20. Great functionality at a great rate. **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2022 **What do you like best about Regpack?** The ability to send automated emails is one of my favorite features. Regpack makes it very easy to send customized and individualized emails to a group. You can also set up triggers for automatic communications. This has saved me so much time! And this is just one of the great features. We've looked into other systems, and we can't find another platform that would allow us to do so much at such a reasonable price point. **What do you dislike about Regpack?** The forms in the upgraded version are a bit more "glitchy" than before. They treat each question as a movable module, which makes the page jump around in scrolling when making edits. A minor issue considering all of the things Regpack does well. **Recommendations to others considering Regpack:** Regpack has served us very well in the 4+ years we've used this platform. I wouldn't recommend it for high pressure/fast turnaround, as their customer service is only available via email, so if you run into a time-sensitive glitch, that can be an issue. **What problems is Regpack solving and how is that benefiting you?** Generating different applications for our various applicants has been a huge benefit. It's nice to not have to manage multiple Google forms. The data collection is also very helpful and provides us with great insights. **Official Response from Samantha Stone Avneri:** > Victoria, thanks for your feedback! Great to hear that the communication tools help to streamline your workflow and saves you time. Thanks for the heads up about the forms, we will look into this! ### 21. Expecting more, glitchy product **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Regpack?** Easy-ish to copy and paste a registration form to create a new one **What do you dislike about Regpack?** I'm updating my review as I've spent much more time with the product. The more time I spend digging in, the more challenging, limiting, and frustrating I find it. - Told that adding custom CSS to the online forms is difficult and often incompatible with the forms. No real options to customize the forms (you can do very limited customization with rich-text editors, but that's it) - User interface is not intuitive (no back button on forms, for example). We have more work now, it seems, than before with how many parents we have emailing us about how to log in (password recovery not working for some people), how to change their registration details, etc. - Login issues - Stay logged in check box does not work (on multiple browsers, even after clearing the chache, etc.) - Gmail sign in button does not work on the user interface - No option to add donation to registration page (there's a very clunky work around we managed) - No mailchimp integration - Should easily be able to white-label RegPack branding on the registration page, but can't - Glitches: when entering options for radio buttons in the backend, we repeatedly have to enter the same information multiple times. Some of the content will save while other parts do not. Very frustrating, very much a time suck to get it right - Radio buttons inexplicably have different font sizes. The font size drop down button does not work. Overall, this just feels very much like a nearly finished rough draft of a product. It'll likely do most of what you need, but it is far from what we want. For many parents, this is their first interface with our organization and when the come away confused and/or frustrated it reflects on our organization. **Recommendations to others considering Regpack:** The cheaper price tag is not worth it. Look elsewhere (we are actively looking for something to replace RegPacks when our contract ends) **What problems is Regpack solving and how is that benefiting you?** Really not that our old system couldn't handle other than having payments integrated into the software. We used JotForm form, which had fully customizable forms, and was great. We only switched to integrate a more flexible payment system, but have not saved any time/money by switching over. **Official Response from Samantha Stone Avneri:** > Updated Response June 2022 Thanks for the additional feedback you provided. I wanted to respond to a few things for clarification. 1. For custom CSS, we do offer custom development and White label solutions for forms. This is something you can speak with our development team about. 2. For the UI in terms of navigation, it's very easy to navigate to different forms in the system by clicking the progress bar at the top and navigating to the form of the user's choice, regardless of where they are in the flow. Additionally, all users end and can log back in to a dashboard page, which allows for easy navigation to all forms. 3. The login issues you are describing have all been resolved, and were addressed when reported. If you continue to see any issues, please reach out to support@regpacks.com 4. Regarding the stay logged in check box and browsers, this does work. Often times additional browser and network settings on individual computers, including installed plug-ins can affect this. Security is our #1 priority, so we want to ensure that all checks and balances are in place to ensure only verified individuals are logging in to your organization's projects to view and access client data and payment information. 5. There is an option to add a donation to any registration project. We offer a very flexible and customizable recurring billing product type exactly for this purpose. In addition, we have donation templates that can be used on your website for year round fundraising. 6. While we don't have a direct integration with Mailchimp we do have an Open API which allows you to connect to any other tech tool you are using. If you'd like more information about this, please let us know! 7. You can easily white label Regpack - we offer this service. 8. Radio button glitches - have you submitted what you are seeing to our Support team? I looked in to this for you and we do not have an open case with our development team for this issue, nor do I see the problem in the back end. Please send over a video or screenshots to our Support team and we are happy to investigate! I'm sorry to hear that parents are frustrated - we do offer 1:1 Q&A sessions and it sounds like we could really help here going through the Front End of your project, making any tweaks needed to improve the flow, and help educate you on how best to support parents if questions arise. --- Original Response: 2021 Hi Teage, Thanks for your feedback. Glad to hear that creating new registration templates was an easy process. Porting over past customer data, and saving time building out the specifics of your onboarding process is a great function of our software. We would love to connect more about the aspects of the UI that aren't intuitive. We've worked hard to build a flow that is easy for admins to view, filter, and export data important to their business. We also offer a white label solution if you prefer to remove the Regpack logo from the footer of your forms! Our great strength of automating the data and payment collection process for applicants. We'd love to connect and speak more about how we can optimize your projects and build setup. Feel free to reach out to support@regpacks.com to set that up! ### 22. RegPack meets our needs but could be a bit more user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Regpack?** RegPack does a good job of getting detailed information & sorting it in a helpful way. Our students (parents) can register, add classes, and make payments simply (if they follow the process). **What do you dislike about Regpack?** I would love to be able to take attendance AND be able to make helpful reports with attendance data. Other general reports work, but can be quite tricky to get all the information needed. **What problems is Regpack solving and how is that benefiting you?** Registration for MANY classes at our learning center was greatly simplified, including e-signing agreements and documents & making payments. **Official Response from Samantha Stone Avneri:** > So happy to hear that Regpack has streamlined your registration process and helps you get paid on time. Onboarding can be a challenging process for schools - so having a system that allows you to manage legal signatures, payments, and collecting the data you need easily. We do have the option to take attendance within Regpack, and our advanced attendance reporting tools are on the development timeline - so stay tuned! ### 23. Regpack's registration software provides the flexibility my organization needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew M. | Manager of Data Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Regpack?** I most appreciate the flexibility offered by Regpack's dynamic registration offerings. I can customize the software to meet my specific needs, even collecting international data for in-person or online events. I've also successfully implemented Regpack for lodging accommodations, varying ticket types, and group registrations. **What do you dislike about Regpack?** At times, end-users find Regpack challenging or confusing to navigate. An ineffective GUI causes this problem, and as such, the GUI needs improvement. I'd like to see an updated GUI that competes with more popular registration platforms to reduce the dissonance experienced by my registrants when they log in. **Recommendations to others considering Regpack:** This platform is excellent as a customizable registration platform but may take some getting used to for your administrators and users. **What problems is Regpack solving and how is that benefiting you?** Regpack has enabled my organization to collect registration data from prospective event attendees worldwide. As a result, our events are running more smoothly, saving us valuable time and money in reporting and administration. **Official Response from Samantha Stone Avneri:** > Thank you for your feedback Matthew. It's a pleasure working with you! ### 24. Great support from RegPack. System can be a little complex. **Rating:** 5.0/5.0 stars **Reviewed by:** Edison R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Regpack?** Financial data is very clean and easy to see. **What do you dislike about Regpack?** Sometimes there can be too much information to parse through for reports. **What problems is Regpack solving and how is that benefiting you?** It seems like they are creating pre-generated reports. **Official Response from Samantha Stone Avneri:** > Edison - happy to hear the financial data is easy for you to use - this is essential for any small business owner! We'd love to chat more about our reporting tool if you'd like to be more productive with it. All reports are custom built, and we can definitely help you setup reports that contain ONLY the information you want to see, so you don't have to parse through unnecessary data. Every template we offer does have a few pre-built reports for convenience, but you can create and run as many reports as you'd like for every project. ### 25. Support Lacking **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Regpack?** Affordable monthly fees, customizable, continuously adding new features **What do you dislike about Regpack?** Support is only available by email, and they can often take days to respond. This is not acceptable when a bug in their system is preventing all of your administrators from logging in and accessing the system. Bugs that prevent administrators from logging in have become frequent over the past few months (about every other week). When we contact support, they can't offer any insight and say it won't happen again, but it continues to occur. There is no escalation or connecting us with an account manager when we express our growing concerns and frustrations. The system is not very intuitive for people who are not tech-savvy. We have to spend a lot of time supporting users in navigating the system. We wish there was a feature to schedule emails to send on a specific date. **What problems is Regpack solving and how is that benefiting you?** Collecting all information and waivers for trip participants in one location **Official Response from Samantha Stone Avneri:** > Thanks for your review. It's great to hear that the affordability of our product along with the constant additions of upgraded and new functionality is an asset to your organization. Regarding our support response times, our average response is 2 hours for emails received. Generally if there is an issue with a functionality, once reported, there is a process of testing, QA, the development fix, and then further testing to ensure it will work correctly and not cause further issues. This can sometimes take a few hours or days, and it's our goal to communicate the timeline and updates to clients as we get them. We do our best in terms of the intuitiveness of the platform to help make managing your business easy. We have a full video library in our Help center, as well as articles, and our support team provides Q&A training as well as video responses to you directly to show you how to use the system exactly as you need to within your unique and customized project. ### 26. Mind-blowingly comprehensive registration platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Regpack?** The logic behind the structure of the system is stellar, but the flexibility to adapt it to our very niche registration requirements is by far my favorite feature. Though it takes some workarounds and getting very well acquainted with the system, I believe there is little this system cannot do. **What do you dislike about Regpack?** I would have loved if we could have had an API integration of our existing payment processor. The use of Regpack's processor is great but the setup was longer than expected. **Recommendations to others considering Regpack:** Do your homework - I went through 10-12 alternative options before finding Regpacks. Before leaving one of them, the director of Business development called me to ask me if I found a tool that actually did meet my requirements. **What problems is Regpack solving and how is that benefiting you?** Our registration procedure on most of our travel programs are anything but simple. This system offers by far the most comprehensive and flexible registration forms as well as some of the best report tools & CRM functions I've seen. **Official Response from Samantha Stone Avneri:** > Thank you for this great feedback! We've focused our development on building a flexible and customizable software so that it needs the unique needs of every business. It's great to hear this has been your experience. ### 27. A good idea poorly executed **Rating:** 0.5/5.0 stars **Reviewed by:** DyNexus R. | Owner/Chief Spontaneity Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Regpack?** The system is very versatile. It can accommodate complex offerings. **What do you dislike about Regpack?** Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month. **What problems is Regpack solving and how is that benefiting you?** We use Regpack to run registration and payment management for ongoing professional education courses. **Official Response from Samantha Stone Avneri:** > Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business! ### 28. Fantastic experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Regpack?** Having access to help whenever I need it - ease of registration for attendees **What do you dislike about Regpack?** Some of the reports are at time a pain to generate, but I am learning how to sets additional parameters to generate what I want. **Recommendations to others considering Regpack:** Comment from the first attendee that signed up using Regpack for the 2022 Annual Meeting: Everyone - WOW, The RegPack signup was amazing. Very easy to do (even for me) with great info regarding each speaker and activity. I even accidentally double-booked my schedule and it won’t let you do that. VERY impressive. I just saw one typo when signing up for golf, they may want to change - they asked “who do you want to play gold with” or something similar. If you have witnessed my game, definitely not gold... maybe bronze… **What problems is Regpack solving and how is that benefiting you?** The ease of making changes and the ease of using the old meeting setup to create a new one. **Official Response from Samantha Stone Avneri:** > COVID definitely showed how flexible Regpack can be for businesses like yours that needed to pivot and change course. Glad we were there to help! Please reach out to our Support team if you'd like some help with your report structures - we have tons of experience across our user, payment, and sales reports to help set it up exactly as you need! ### 29. Interface is outdated, glitchy, and hard to navigate **Rating:** 0.0/5.0 stars **Reviewed by:** Alex Z. | Program and Communication Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Regpack?** Each user has a profile that is created per registration and applicants can register and come back to the form later. **What do you dislike about Regpack?** The UX for the admin is very unintuitive, bulky, and glitchy. Triggers often do not react. Regpack does not work on every browser, which limits users. It is very difficult to navigate data from within the Admin site. **What problems is Regpack solving and how is that benefiting you?** We use Regpack to register new students to our educational programs, both in-person and online. The data is hard to navigate and we have decided to move to a different platform. **Official Response from Samantha Stone Avneri:** > Alex, sorry to hear you are looking for another solution and that Regpack hasn't met your needs. It sounds like you valued a solution that could create user profiles and allow your customers to come back to complete or edit their information anytime, which Regpack has provided for you. If you are finding the data hard to navigate and use, we'd love to support you and provide you with a Q&A session to help find workflows that will assist in making reporting and working with your data easier. We also have biweekly Client Success webinars where you have access to the team to ask questions. If you have experienced issues with a specific trigger, we'd love to know about it and have examples from your end so we can look into this. ### 30. Has a lot of functionality, nice for complex registrations. UI on mobile devices needs improvement. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Regpack?** Lots of functionality that will support very complex registration needs. We use discount codes, and dynamic form building and it works really well. **What do you dislike about Regpack?** We have had lots of customers complain about the usability of the application on mobile devices and in some browsers. Sometimes the fields are hard to navigate to / use. Also, dislike how if you register multiple individuals for a camp in payment/checkout screen it processes 3 different charges to the users card instead of one for the full amount. Gets crazy when you have families of 10 registering because the CC gets hit 10 different times per person. **Recommendations to others considering Regpack:** I would recommend listening to your customers. We have real-life scenarios of the software in use. I have had many discussions with a lot of people in this org and it's hard to get movements on issues so important such as UI on mobile devices. Mobile-first development/mindset is the term that people use in the technology world and payment improvements. **What problems is Regpack solving and how is that benefiting you?** We use regpack for camp registrations. We have a very complex use flow and they are able to handle what we throw at them in this regard. **Official Response from Samantha Stone Avneri:** > Thanks for your feedback on the mobile UI! It's great to hear that Regpack can help complex and unique business needs as it relates to your registration, onboarding, and collecting payments. We know how important revenue is to organizations like yours, so to ensure discounts trigger automatically, creating a process to efficiently gather data, and streamlined payments are features most important in selecting a software. ### 31. I really enjoy using Regpack to look up many different details for camper's registration! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Regpack?** The search engine is straightforward to use. It is nice to look up different categories in a camper's registration and edit things as needed. It is also great to be able to generate reports and convert them into an excel document. **What do you dislike about Regpack?** It would be great if the money placed in a camper's store/craft money cart could automatically deduct funds from their account every time they spend money at the store. Meaning, when we enter dollars spent in the comment section, the system deducts that amount from their original total and tells us how much money they have left. I also have sometimes run into the problem of the project screen popping up multiple times when I don't need it there. **What problems is Regpack solving and how is that benefiting you?** We have been using Regpack to collect a lot of data for camper numbers etc. It is nice to be able to have the system break it down into different categories. I can navigate and find things quickly when talking to a customer on the phone. **Official Response from Samantha Stone Avneri:** > Thanks for your feedback! It's great to hear that Regpack is helping you manage your data productively, and create reporting that can be used with your team to get insights you need for your camp. ### 32. Customer services has gotten lots better but the user (family) interface is pretty frustrating. **Rating:** 3.5/5.0 stars **Reviewed by:** Curtis M. | Owner / Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Regpack?** Back-end flexibility - we can build our system how we want. **What do you dislike about Regpack?** The family side of the interface - many families complain that the system is not user-friendly or intuitive. Parents of our campers continually have trouble finding balances, which forms are complete or not, etc. We also hear a lot that the system doesn't work well on mobile devices. **Recommendations to others considering Regpack:** Regpack works well. **What problems is Regpack solving and how is that benefiting you?** We're able to build out our registration system like we want using your logic and that is very helpful. Credit card processing works well. **Official Response from Samantha Stone Avneri:** > Curtis, thanks for your feedback! We'd love to connect with you to show you settings that exist in the system that can help customize the front end experience for your families, include buttons on the dashboard to pay a balance, settings on the checkout page for how the payment balance is setup, and how to customize when a form is marked complete/incomplete. ### 33. Does a lot of thing, few of them well **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2022 **What do you like best about Regpack?** saving applicants' progress is helpful to us--there are many parts to our application, including long answers that students sometimes want to come back to **What do you dislike about Regpack?** It's hard to access information for more than one person at a time, generating reports is difficult, ad it's too expensive. **What problems is Regpack solving and how is that benefiting you?** We use regpack to get applicants for our in-person and online programming, the former both long- and short-term. **Official Response from Samantha Stone Avneri:** > Hi there - glad to hear that the ability to save data in real time is helpful and allows flexibility for you and applicants. If you would like to reach out to our team to schedule a Q&A session, we'd love to help show you how to utilize our reporting functionality more efficiently, both for view data for multiple users in 1 view as well as exporting for you to use offline or to send to team members. We have sales reports, product reports, custom reports, as well as info view options that allow you to view specific information you want to see per user in the user panel. Our custom reports allow you to create a report view that you can run on all or a filtered view of users, and then view in a grid like format to view several users at once! Regarding cost, if you look at the online registration and payments market, both our software fees as well as payment processing rates are extremely competitive with tons of functionality and customizations that you can't find in other out of the box software. We'd love to talk more about how you can get the most of out the product! ### 34. RegPack helps us manage our numerous camp week offerings by location, and our waitlisted campers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Regpack?** The "products" page in the system allows you to easily track enrollment by camp, as well as the number of campers on your waitlist. The ease in managing our waitlists has improved so much in the last year based on system changes. RegPack accepts online payments and can auto-bill parents for a second payment if needed. The system sends automated emails based on conditions that I set which is a huge time saver. **What do you dislike about Regpack?** I don't particularly appreciate having to email their Support Team for every question about the system because some technical items need to be discussed by phone....just too much back and forth and too many details for an email. However, online Help is available for reference in the system, and the Support Team typically answers inquiries promptly. Some questions/issues have to be sent to the "development team" for review which can take a long time. **What problems is Regpack solving and how is that benefiting you?** RegPack allows you to quickly determine precisely when a camper registered and the payment method selected by the parent (either manual check or online). We can also easily follow up with anyone who still needs to pay. RegPack allows for the production of reports and data that are necessary to administer our camps. **Official Response from Samantha Stone Avneri:** > So happy to hear managing waitlists has been made easier. Helping to ensure your sessions are filled on time and that you get paid is our #1 goal! Excellent to hear the automation tools including automatic billing and triggered emails help you save time and focus on other aspects of running camp. ### 35. Versatile and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Regpack?** Regpack allows volunteers to apply online; clients in need of financial assistance can apply and upload their documents online, making the reimbursement process more efficient and easy to track. Clients can check on the status of their payments as well as receive text messages in real-time, eliminating the need for waiting to get a call back from a case manager. Registering and paying for events is easy to do, and once a profile is set up, it is easy to repeat for subsequent events. It is also easy to host online webinars and trainings. The customer service is outstanding. Regpack has been a lifesaver during COVID. I highly recommend it to anyone. **What do you dislike about Regpack?** I have no complaints. The ala carte payment option is also a nice touch. **Recommendations to others considering Regpack:** If you host virtual trainings, fundraisers and would benefit from offering online applications, this is definitely a plus. **What problems is Regpack solving and how is that benefiting you?** Applications are easy to track, event sign-ups and payments are simple, financial assistance and payment processing occurs more efficiently. **Official Response from Samantha Stone Avneri:** > Thanks so much for this feedback! We're glad we could support your business through the pandemic, and beyond! ### 36. Software to Organize your Camp Registration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Regpack?** Several ways for you to organize your registration. The options are almost limitless **What do you dislike about Regpack?** Some parts of the software can get a little glitchy. **Recommendations to others considering Regpack:** Find who your client success manager is. They will be your key in having a successful experience with Regpack **What problems is Regpack solving and how is that benefiting you?** I am able to use repack to collect monthly payments and add discounts. This is the highest priority for my type of registration software. **Official Response from Samantha Stone Avneri:** > Thanks for your feedback! Happy to hear that working with your Success Manager has been a positive experience :) ### 37. Great to Streamline Camp Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Ben H. | Project Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Regpack?** The simple registration process for parents leads into simple roster report generation for our daily camp rosters. **What do you dislike about Regpack?** You have to use their payment processor and can't link an existing account with another processor. **What problems is Regpack solving and how is that benefiting you?** Our daily roster reports are easier than ever! A single database for all our users is great, it's been easier than ever for parents to log back in and buy more days/weeks of camp. **Official Response from Samantha Stone Avneri:** > Ben, glad to hear that Regpack makes creating the reports you need for day-to-day operations easy. Taking your forms and user selections and creating a dynamic database ensures you can work smarter. Glad to have you as part of the Regpack family! ### 38. RegPack is a powerful, flexible registration software. **Rating:** 5.0/5.0 stars **Reviewed by:** Mary G. | R, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2021 **What do you like best about Regpack?** The flexibility of the software allows us to design the registration to meet our needs **What do you dislike about Regpack?** The software is still growing; I am anxious for many of its upgrades **What problems is Regpack solving and how is that benefiting you?** We are able to offer online registration; we were able to reduce paper and time. **Official Response from Samantha Stone Avneri:** > Mary, glad we've helped you save time and reduce manual work on your end! We're excited for the continual feature updates we provide clients as well! ### 39. Love Reg PACKS **Rating:** 5.0/5.0 stars **Reviewed by:** Jess A. | Client Advocate/ Configuration Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Regpack?** It's so easy to use from a somewhat admin stand point. **What do you dislike about Regpack?** Needs more reports in order to be able to accurately make it functional for our teams uses. **What problems is Regpack solving and how is that benefiting you?** Registration and rosters are ao easy. Balance reports are not. **Official Response from Samantha Stone Avneri:** > Jess, glad to hear you love using and working with Regpack! We'd love to hear what kind of reports you feel are missing from our system. It's possible to generate any report from any data point, so we'd love to either help you create what you're looking for, or learn how we can improve, especially for the balance reports. We work with a lot of accountants and they love the payment reporting tools and details we provide but we always are looking to get better! ### 40. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly C. | Camp Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Regpack?** Their customer service is above and beyond **What do you dislike about Regpack?** It can be hard to learn the system at first **What problems is Regpack solving and how is that benefiting you?** We use Regpack for our summer camp registration and health history forms. It's nice to have it all in one place. **Official Response from Samantha Stone Avneri:** > Kelly -glad that we can keep your information centralized in one database for easy day-to-day tasks! While the system is complex (which is a pro!), I hope the comprehensive training and continued Support helped to ease the learning curve. ### 41. Easy, quick and User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Regpack?** I am thrilled that this software is easy to use. It saves a lot of time in my day having a user-friendly platform! **What do you dislike about Regpack?** I am unable to upload images, so if that option was added, it would be great! **What problems is Regpack solving and how is that benefiting you?** Registering our members use to be a slow, snail mail-dependent process. With Regpack, we've streamlined the process and able to direct our time to better our offerings. **Official Response from Samantha Stone Avneri:** > Thanks for your feedback! It's always great to hear that Regpack helps businesses save time by automating onboarding and payment-related processes. Happy to know your membership registration has been made easier by Regpack! We appreciate the feedback on uploading images. This is a feature request in our development teams queue! ### 42. Robust Registration System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Regpack?** The customer service is very quick when you need support beyond the robust help videos they provide. They also have an auto-generated payment plan in the system, making things a lot easier than sending invoices and collecting multiple payments on your own. It also integrates nicely. **What do you dislike about Regpack?** I did not like the need to contact support through email. Sometimes it is just more efficient to get on the phone. Also, the backend can be a bit complicated to set up, and unless you are using it for multiple events annually, the fees high. **What problems is Regpack solving and how is that benefiting you?** There is less data collection manually. **Official Response from Samantha Stone Avneri:** > Thanks for your feedback on our customer support and training videos! We work hard to support our clients both directly and indirectly at all stages of your business and engagement with us. Our Autobill functionality is definitely a cash flow saver! Creating custom plans that clients can choose from, and allowing the system to collect according to the schedule, really saves a ton of admin work on your end, and makes it hassle-free for your clients. ### 43. Not user friendly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Regpack?** There was nothing that I liked about using Regpacks and I don't plan on using it for our Summer Camp next year **What do you dislike about Regpack?** Everything. It was a horrible experience. It was not user friendly. Customer Support was not helpful. We used it for one year of summer camp and could not even easily generate reports for rosters for each week of camp. **What problems is Regpack solving and how is that benefiting you?** I am not solving any problems, only creating more. I am currently in the midst of summer camp and I have restrictions on my account and cannot login to see products, only users. **Official Response from Samantha Stone Avneri:** > Hi there! I'm sorry to hear about your experience and we're sorry to see you go. With regards to reporting, it is very easy to generate a roster report within Regpack, as it's a default report template in most systems. It can be edited to include any detail you gather during onboarding and can be merged with payment and sales reports. Regarding user friendly challenges - when you work with your Project Manager to set up your initial build, we create an onboarding flow that should prioritize ease of registration for your clients balanced with ease of management in the back end for you to get the data and analytics you need. We are always available to you to help work through any conceptual issues on the front or back end, provide 1:1 training, and point you in the right direction of our hundreds of help articles and tutorial videos. Regarding the restriction on your account, you are correct that we did have a temporary glitch in the system, which was resolved. If you are having issues with access, please don't hesitate to reach out to our Support team. Thank you for your feedback! ### 44. Good Registration Software and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Peter C. | Camp Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Regpack?** Customizable Emails, forms, and attachments **What do you dislike about Regpack?** Ability to add registrations manually as the Admin **What problems is Regpack solving and how is that benefiting you?** Online Registration and staff recruitment **Official Response from Samantha Stone Avneri:** > Peter, glad to hear that Regpack offers the customization you need! We do have the ability to add registrations and process payments manually in the back end. I've attached an article that should help! ### 45. Can keep things very organized, but sometimes prone to glitch **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Regpack?** Being able to organize by groups and process payments on our users' behalf **What do you dislike about Regpack?** Frequent glitches, products aren't able to be removed from carts, **What problems is Regpack solving and how is that benefiting you?** Organized place for all online payments for participants - been able to keep everything in one place and download reports for programs/groups **Official Response from Samantha Stone Avneri:** > Thanks for your feedback! Regpack is great at helped to organize and manage your data for your offerings, and automating payments so you don't have to lift a finger to get paid! ### 46. Good Camp Registration Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Regpack?** It's great for our camp forms and kids programming! **What do you dislike about Regpack?** Sometimes there is a process of trial and error that is difficult, especially on short time lines. **What problems is Regpack solving and how is that benefiting you?** RegPack allows us to register and receive payments for our programming in a safe and contactless manner. This has been great during the COVID-19 pandemi **Official Response from Samantha Stone Avneri:** > Thanks for your feedback! Glad Regpack helps to make collecting payments online easier for you and your team! ### 47. Easy but sometimes a little difficult **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2018 **What do you like best about Regpack?** You can connect payments. Plus make it user friendly so that people can create their own registration systems. **What do you dislike about Regpack?** There are some functions that are difficult such as the search button. Some of the parts of the system are very redundant. **What problems is Regpack solving and how is that benefiting you?** Registration benefits ### 48. Perfect for our event **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin C. | Director of Marketing and Design, Medical Devices, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Regpack?** I run a conference for my company each year that provides classes to certain health care professionals for CEU credits and 2016's event was the first time we used the Regpack software. Part of our responsibility is to provide an individual certificate to each attendee for each and every class they attend - it adds up to an awful lot over the course of the two day event. the Regpack software makes it super easy to create certificate templates that are customizable with plugins and can be sent out to attendees with a single click. This was a vast improvement to how we distributed the certificates in 2015 and it was a huge hit with the attendees. I also love how the Regpack software is dynamic and the monthly price can cater to both large and small events; our event is on the smaller side and paying per number of registered attendees is fair and helps to keep us on or under budget. **What do you dislike about Regpack?** I haven't yet run into anything I've disliked about the software. Anytime I've come close to running into a potential problem, Regpack's customer service (which has always been well above standard) is quick to guide me in the right direction with a perfect solution. **What problems is Regpack solving and how is that benefiting you?** A simple and streamlined registration process for our yearly conference that is user friendly and highly controllable by administrators. ### 49. Good registration for both collecting info and payments **Rating:** 3.0/5.0 stars **Reviewed by:** Ryan B. | Campus Missionary, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Regpack?** Having one place to both gather payments and registration information as opposed to using multiple clients **What do you dislike about Regpack?** It is hard to use regpacks for the same groups but for different events. Also needing users to make login info is less than ideal **Recommendations to others considering Regpack:** Good for having a place to collect payments, but there might be a more intuitive product out there **What problems is Regpack solving and how is that benefiting you?** Solving the lack of payments being processed at the same time as event signups ### 50. RegPack has increased my efficiency as a camp director **Rating:** 3.5/5.0 stars **Reviewed by:** Ian I. | Youth and Family Programs Director, Recreational Facilities and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2017 **What do you like best about Regpack?** I like that RegPack allows me to create a streamline logic-based registration process for our customers. We offer multiple camp options with different pricing structures that are based on the participant's age, preferences, and membership status. The RegPack system allows us to funnel everyone through one portal and guide them to the camp option that best suits their needs. **What do you dislike about Regpack?** I wish the sales reporting feature was a little more robust, allowing me to generate the total cost of selected products, broken up by family unit, for any families that have the selected products in their cart. It would also be nice if the waitlist feature would automatically add users to "confirmed" status when other users cancel and a spot opens up. Lastly, we are facing some issues with products randomly being "locked in cart" (unable to be removed by user) when they shouldn't be locked. **What problems is Regpack solving and how is that benefiting you?** We have experienced increased efficiency since utilizing RegPack and were able to move away from paper registration forms. It's also easier to keep track of attendance each day and print rosters. ## Regpack Discussions - [How can I export my data?](https://www.g2.com/discussions/reporting-ad464ddc-da80-48a3-a74d-906d8dfa225b) - 1 comment, 1 upvote - [How quickly can I get my funds?](https://www.g2.com/discussions/payouts) - 2 comments, 1 upvote - [How long does it take to get up and running?](https://www.g2.com/discussions/building-your-system) - 2 comments, 1 upvote - [How does Regpack support work?](https://www.g2.com/discussions/support-0a937890-3b6e-4be5-abab-4b1d4cf2a1bd) - 1 comment, 1 upvote - [Does Regpack require a contract?](https://www.g2.com/discussions/contracts-1d32fc68-1c40-42ec-a935-c28094a99b6b) - 1 comment, 1 upvote - [View Regpack pricing details and edition comparison](https://www.g2.com/products/regpack/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+22%3A55%3A49+-0500&secure%5Bsession_id%5D=5a62926b-0c5d-4b60-b619-a5d08ad64302&secure%5Btoken%5D=857a40978be3759815adc479be07b86a2c35afb5a91027e3951b669c222e7fb7&format=llm_user) ## Regpack Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Functionality** - Email marketing - SMS Alerts - Event Management - Financial Management - Interview Scheduling - Mobile Application - Forms Automation - Marketing Automation - Lead Nurturing - Automated Reminders **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Generative AI** - AI Text Generation **Agentic AI - Tour Operator** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Administrative Tasks - Camp Management** - Billing & Invoicing - Medical Records & Health Forms - Parent Portal & Dashboard - Multi-Media Sharing & Camp Updates - Staff Recruitment & Applicant Tracking **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Data Management** - Analytical Tools - Integration APIs - Funnel Management **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Registration & Scheduling - Camp Management** - Activity Scheduling - Cabin Assignments - Website & CMS Embedding - Online Registration **Revenue Optimization** - At-Risk Customers - Customer Churn - Revenue Forecasting **Agentic AI - Admissions and Enrollment Management** - Multi-step Planning ## Top Regpack Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (908 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,075 reviews) - [RegFox](https://www.g2.com/products/regfox/reviews) - 4.7/5.0 (560 reviews)