# MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 226 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users appreciate the **ease of use** of MaxAssist, finding it helpful for patient messaging and appointment scheduling. (32 reviews) - Users find the **texting feature invaluable** for efficient patient communication and appointment booking. (23 reviews) - Users value the **time-saving features** of MaxAssist, streamlining patient interactions and enhancing administrative efficiency. (15 reviews) - Users appreciate the **effective communication** features of MaxAssist, facilitating easy interactions with patients and appointment booking. (14 reviews) - Users praise the **excellent and prompt customer support** of MaxAssist, enhancing their overall experience significantly. (14 reviews) - Setup Ease (14 reviews) - Easy Setup (13 reviews) - Appointment Scheduling (11 reviews) - Patient Care (11 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (11 reviews) **What users dislike:** - Users face **messaging issues** with MaxAssist, finding limitations on texting and communication options frustrating. (9 reviews) - Users are frustrated with **limited features** , including manual appointment entry and character limits in MaxAssist. (6 reviews) - Users find the **system usability confusing** , especially regarding notes and the setup process, impacting overall efficiency. (6 reviews) - Users express frustration with **limited customization** , needing to cut and paste messages and wishing for more user-friendly forms. (5 reviews) - Users find the **cost of MaxAssist too high** compared to built-in alternatives, limiting its accessibility and value. (3 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (3 reviews) - Note Functionality (3 reviews) - Not User-Friendly (3 reviews) - Software Limitations (3 reviews) - User Discomfort (3 reviews) ## MaxAssist Reviews ### 1. Game-Changer with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** MaxAssist has truly been a game changer for our team. It's designed by people who understand real-world needs, and it offers an invaluable dashboard for tracking KPIs, giving our team a sense of control, progress, and accomplishment. The support team is outstanding. The platform helps us communicate with our patients more effectively and efficiently, saving us a huge amount of time. As a data enthusiast, I love the information available, which helps us make solid, data-driven decisions. The setup was great, easily integrated with our PMS, and the support team was fantastic during training. I highly recommend MaxAssist. **What do you dislike about MaxAssist?** My main concern is that patients who are more than 24 months overdue are removed from the platform, which means we have to contact support to generate lists unless we want to go back to using our PMS. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist is a game changer for us. It enhances patient communication, saves time, and organizes data to show where we're succeeding and where to focus. It offers an invaluable dashboard for tracking KPIs, helping us make data-driven decisions. ### 2. Efficient Yet Confusing for Notes **Rating:** 3.5/5.0 stars **Reviewed by:** Dr. Mark Nusinoff and D. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like using MaxAssist for handling recalls, SMS, and confirmations. The texting feature is particularly valuable because it allows us to get immediate responses from patients who do not respond via phone calls or emails. It saves us a lot of time and is a more updated method of contact, which most patients find very useful. Additionally, the surveys in MaxAssist are more user-friendly, which was a factor in transitioning from Clear Connect. **What do you dislike about MaxAssist?** The notes where messages are left are confusing during follow-ups. It's like we have to write a novel to understand the previous notes. Also, the clarity on dates for last calls and when follow-ups should be made versus the current messages could be improved. Plus, the initial setup wasn't great; we received many complaints from patients at first. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to manage recall backlogs and organize tasks. It lets us text patients for faster responses, solving the issue of unresponsive phone calls and emails. ### 3. Time-Saving, User-Friendly, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This software saves us a lot of time since we no longer have to call patients to confirm appointments. Our patients really appreciate the texting feature for reminders, as well as the chat option, which allows us to communicate even when they can't talk on the phone. I also find it very helpful that if our booking software goes down—whether from a power outage or other issues—we can still access the schedule on a cellphone to notify patients. The platform is very user-friendly. Customer support is excellent; any issues that come up are always resolved quickly. I also enjoy the new AI features that help with daily task lists. The profile bar adds a fun element by letting you try to unlock all the badges, making it a bit of a challenge to complete everything. Overall, it makes daily work tasks much easier. **What do you dislike about MaxAssist?** No complaints on any of the features. Love this program! **What problems is MaxAssist solving and how is that benefiting you?** I have not noticed any problems currently with MaxAssist! ### 4. Efficient Patient Communication and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. **Reviewed Date:** December 18, 2025 **What do you like best about MaxAssist?** I really like the appointment reminders and how the medical forms get sent directly to the patient, filled out, and then imported into the document center. This makes the administration's job more efficient and prevents staff from having to wait for the patient to fill out forms during their appointment. Everything is completed beforehand, allowing us to see the patient right away. Additionally, the initial setup of MaxAssist was very easy, and the customer service is top-notch and very prompt. We switched from using Adit to MaxAssist because it offered way more features. **What do you dislike about MaxAssist?** I don't dislike anything, they are always fixing and improving to always make it easy. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist helps with patient communication via text, sends appointment reminders, and manages unscheduled patients. It automates patient confirmations, easing daily admin tasks, and streamlines the process by importing filled medical forms, allowing us to see patients immediately. **Official Response from Maria Grateron:** > We're thrilled to hear that you are enjoying the appointment reminders and seamless integration of medical forms with MaxAssist. Our goal is to make the administrative tasks more efficient and provide top-notch customer service. Thank you for your feedback, Ashley! ### 5. Excellent Patient Communication with Convenient Texting **Rating:** 4.5/5.0 stars **Reviewed by:** Amber E. | Dental Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** The communication with patients, particularly through text, stands out. Also how simple the tool bar is to navigate **What do you dislike about MaxAssist?** The texting limit feels too restrictive. If it worked more like regular texting, where a message could be split into two if necessary, it would be much better. **What problems is MaxAssist solving and how is that benefiting you?** Patient reminders save us time, as we no longer have to spend as much effort on that task. Sending out patient forms before visits is also helpful. Communicating with patients via text provides them with an additional way to reach us if they are unable to return a call immediately, and it allows us to receive responses much more quickly. ### 6. Efficient Booking with AI-Powered MaxAssist **Rating:** 4.5/5.0 stars **Reviewed by:** Cristel E. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like how MaxAssist shows which patient is a priority and highlights any missing information we need to ask the patient when they arrive. It helps me manage my time properly with AI assistance and decide who to contact first, which is useful for patients who might have missed, cancelled, or haven't booked for hygiene yet. I find it really helpful to ensure we gather needed details like email or another phone number, as we tend to forget sometimes. Also, the setup is fast and very user-friendly. **What do you dislike about MaxAssist?** It just needs improvement to sync the contact made through abeldent for any dental hygiene patients that do not want to book right away. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist helps me manage patient scheduling and prioritize who to contact first with AI. It identifies missing information, ensuring I have all needed details when patients arrive, making operations smoother. ### 7. Major Time Saver That Streamlines Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This tool is a significant time saver and makes it much easier for staff to multitask. Whenever I have a question or run into an issue, the customer support team is outstanding. They respond quickly and resolve problems efficiently. **What do you dislike about MaxAssist?** I am not pleased that the program cannot create an appointment directly in our scheduler. While it does reserve the time slot, the appointment still has to be entered manually. This means staff must review the information as they input it, which some users might actually consider a benefit. **What problems is MaxAssist solving and how is that benefiting you?** The greatest benefit this program brings to our office is that it handles some of the simple, yet time-consuming tasks for us. The automated messaging feature is easy to customize, and patients truly appreciate receiving reminders on their phones or via email, which they can refer back to whenever needed. ### 8. Effortless Patient Communication with Great Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Dhaivat Y. | Administrator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about MaxAssist?** I find MaxAssist's interface great, as it compiles all due patients in one place. It makes texting and reaching out to patients easy. The initial setup was super easy, which is a big plus. **What do you dislike about MaxAssist?** I think the speed and accuracy of MaxAssist could be improved. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for texting patients and booking them easily. It makes reaching out to patients simple and has a great interface that compiles all due patients in one place. ### 9. Empowers Teams to Focus on Patient Care and Streamlines Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Brunno B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** Great platform to support my team is being laser-focused on patient care needs and replace all different times of manual follow ups and miscommunication issues between team members **What do you dislike about MaxAssist?** Certain features of the platform are not customizable by the practice - which requires you to connect with the support. One big thing missing is the capacity of generate reports of usage. **What problems is MaxAssist solving and how is that benefiting you?** It solves the inconsistency and overwhelming load of data in a dental practice, supporting teams in be really diligent towards patient care. ### 10. Effortless Scheduling with Quick Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Runway D. **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** I like MaxAssist for its ease of use and good workflow. The friendly support is a huge plus, and I really appreciate how we were able to utilize the tool and see benefits quickly immediately upon signing up. The platform helps with saving time and offers easy analytics tracking, which makes it even more beneficial. The initial setup was very simple, which made the transition smooth. **What do you dislike about MaxAssist?** I don't like that integration of texting records and voicemail transcripts aren't automatically saved to patient chats, though we're trying the Mango partnership to see if this will address it. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for appointment scheduling and treatment follow-up. It saves time and makes analytics tracking easy. **Official Response from Maria Grateron:** > Thank you for your feedback! We’re glad MaxAssist has made scheduling and workflow easier for your team. We’ve now enhanced our Mango integration, and AI-powered call summaries are instantly synced across MaxAssist, Mango, and your PMS, so every note and insight stays aligned. If you ever need help getting the most from these features, please don’t hesitate to reach out to our team. ### 11. Good service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** All still good and user friendly maybe adding new features to the app would be useful **What do you dislike about MaxAssist?** Maybe the cost could be better. Other than that all good **What problems is MaxAssist solving and how is that benefiting you?** patient bookings and reminders ### 12. User-Friendly and Customizable, Perfect for Scheduling and Reminders **Rating:** 4.5/5.0 stars **Reviewed by:** Richmond S. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This software is user-friendly and can be customized to suit individual preferences or tailored to meet specific needs. It also simplifies scheduling and makes setting reminders easy. Customer support is also great. **What do you dislike about MaxAssist?** The app does include surveys, but I find it inconvenient that I have to take an extra step to access them. **What problems is MaxAssist solving and how is that benefiting you?** I find it challenging to keep track of unscheduled treatments and overdue appointments, but this tool handles that for me. **Official Response from Maria Grateron:** > We're glad to hear that you find MaxAssist user-friendly and customizable for your scheduling and reminder needs. We appreciate your feedback about the surveys and will consider ways to make them more accessible in the future. ### 13. MaxAssist is a software program you need in your company! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber B. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** I enjoy that they take in to consideration the people using the software. They are constantly staying ahead with technology and innovation and utilizing more tools that are out there than just confirming appts. (Like AI) **What do you dislike about MaxAssist?** I do not have any current issues or dislikes with Recall Max. They are efficient, supportive, and reasonable for pricing. I have no current complaints! **What problems is MaxAssist solving and how is that benefiting you?** Ultimately, the way you can confirm appts like I had mentioned earlier. ### 14. Streamlined Scheduling with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Holly D. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like the short notice list in MaxAssist; it's super useful with its filter that sends text messages only to patients who can come on the specific date and time. The patient confirmations save our staff time by not having to call all patients, and patients get text reminders for booking, which is really helpful. Setting up MaxAssist was very easy. Plus, the customer service is great. **What do you dislike about MaxAssist?** N/A **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for patient reminders and confirmations, saving staff time on calls. Its filters target patients available for specific times, and texts remind them to book. It handles short-notice cancellations and recalls efficiently. **Official Response from Maria Grateron:** > Thank you for your positive feedback, Dr. Holly! We're pleased to hear that you find our short notice list and text message filters helpful. We're glad to be able to save your staff time with patient confirmations and reminders. We appreciate your kind words about our customer service. ### 15. Effortlessly Manages Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** lynelle I. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I use MaxAssist for messaging patients at work and find it very helpful. It makes confirming patients easy and saves time while reaching more patients daily. I like how it sends messages to patients for appointments and alerts them if they are overdue. The initial setup of MaxAssist was so easy, and I integrate it with Dentrix smoothly. **What do you dislike about MaxAssist?** I wish MaxAssist could send messages to inactive patients. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for messaging patients, and it makes confirming appointments easy. It sends reminders for appointments and overdue messages, saving time and reaching more patients daily. ### 16. Effortless Dental Management with MaxAssist **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea K. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about MaxAssist?** I love how the follow-ups in MaxAssist keep me on track, and I find it easy to locate the outstanding treatment and family details. I really appreciate its ease of use, and I think the forms are a great addition to its features. The initial setup was very easy, which was impressive. **What do you dislike about MaxAssist?** I would like it if MaxAssist would complete more parts of the forms into our software. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for dental reminders and organization. The follow-ups keep me on track, and it's easy to find outstanding treatments and family information. **Official Response from Maria Grateron:** > We're glad to hear that you find MaxAssist easy to use! We appreciate your feedback about the out of office text and will definitely take that into consideration for future improvements. ### 17. Seamless Integration and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny R. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** Smooth integration process, supportive and responsive team members, user friendly interface, access to data, and strong results. **What do you dislike about MaxAssist?** Would like the online booking to be a little more refined and potentially offer online payments. **What problems is MaxAssist solving and how is that benefiting you?** Helps keep communication with patients consistent and predictable. Helps make the front office team more efficient and keeps the schedules full. **Official Response from Maria Grateron:** > We're glad to hear that you found our integration process smooth and our team supportive and responsive. We appreciate your feedback about the online booking process and online payments, and we'll definitely take that into consideration for future improvements. ### 18. User friendly, saves time on call reminder to patients, increases productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Mohan V. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about MaxAssist?** Dashboard Analytics and ease of use and integration with Abeldent, online appointment scheduling **What do you dislike about MaxAssist?** Make Mango integration with AI feature affordable **What problems is MaxAssist solving and how is that benefiting you?** Reduction in cancellations **Official Response from Maria Grateron:** > Thank you for your positive feedback on MaxAssist's user-friendly interface and time-saving features. We're pleased to hear that the integration with Abeldent has been beneficial for you. We understand the importance of sync with Abeldent treatment manager and will explore ways to address this in the future. It's great to know that MaxAssist has contributed to the reduction in cancellations. Thanks for choosing MaxAssist! ### 19. Effortless Dental Scheduling, Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I love that MaxAssist is a Canadian company, and their customer service is great. They provide good training and are fast to help with any issues that arise. I find the patient messaging, genius forms, and MaxAi optimized tasks valuable. The initial setup was very easy, and they offered great guidance. **What do you dislike about MaxAssist?** I honestly like everything about MaxAssist, I have no issues or problems **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to minimize the time spent calling patients to schedule and confirm appointments. ### 20. Effortless Patient Communication Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tzvi R. **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** I find MaxAssist easy to use for contacting all our patients about their upcoming appointments, especially on their cell phones. I love how easy it is to navigate and I appreciate being able to monitor our success rates easily. Additionally, the initial setup was very easy, and the support staff are amazing. **What do you dislike about MaxAssist?** None **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist makes it easy to contact patients on their cell phones and helps monitor our success rates, simplifying operations. **Official Response from Maria Grateron:** > We're thrilled to hear that you find MaxAssist easy to use for patient communication and that the initial setup was a breeze. Our support staff works hard to provide amazing service, so we're glad to hear that it's appreciated. ### 21. RecallMax Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sasha G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** They have improved the suite of tools for patient interactions and retention, that is a bonus, however cost increase is not of value when compared to integrated PMS. **What do you dislike about MaxAssist?** The cost is high with respect to the built in program that providesthe same function (Tracker) **What problems is MaxAssist solving and how is that benefiting you?** Patient reminders, automatic to email or cell phone via text, with the patient being able to confirm. This helos increase productivity of staff, allowing them to focus on other aspects of the practice and patient care. ### 22. Reliable Scheduling Tool with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Cesza J. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I use MaxAssist for scheduling and reminders at the 7Dental clinic. I find it very reliable. Also, it handles automatic reminders, which is great because patients tend to forget their schedules. Setting up MaxAssist was easy too, and I would definitely recommend it. **What do you dislike about MaxAssist?** I don't like the text character counts. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to solve the problem of patients forgetting their schedules by providing automatic reminders. **Official Response from Maria Grateron:** > We're thrilled to hear that MaxAssist has been reliable and easy to set up for your dental clinic's scheduling and reminders. We appreciate your feedback about the text character counts and will consider it for future enhancements. ### 23. Efficient Patient Communication, Needs Booking Enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** TRINITY H. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I find that MaxAssist really helps with reducing phone calls since it's useful for messaging patients directly. I appreciate how it improves follow-ups by sending proactive messages. **What do you dislike about MaxAssist?** I dislike the online booking bugs in MaxAssist. It needs to have an hourly booking option because we don’t do half-hour bookings. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to reduce phone calls with patients, improving follow-ups through proactive messages. ### 24. MaxAssist: Effortless and Effective for Dental Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy n. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I love that MaxAssist allows us to send text and recall reminders effortlessly. It's an easy to use program that works great for me and my team. The initial setup was very easy, which was a big plus. **What do you dislike about MaxAssist?** nothing **What problems is MaxAssist solving and how is that benefiting you?** I love MaxAssist for sending text and recall reminders easily, helping my dental office. It's great for me and my team. ### 25. Effortless Mass Messaging for Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Carole M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** Able to send a mass msg for opening in the schedule **What do you dislike about MaxAssist?** I like everything about Max Assist application **What problems is MaxAssist solving and how is that benefiting you?** Everything is going good **Official Response from Maria Grateron:** > Thank you for the positive feedback! We're glad to hear that you are enjoying the mass messaging feature for scheduling in MaxAssist! ### 26. Effortless to Use and Highly Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** It is easy to use and a convenient to text patients when we need to get a hold of them quickly **What do you dislike about MaxAssist?** That it is outside of our booking platform as it would be nice to use one program instead of multiple **What problems is MaxAssist solving and how is that benefiting you?** patient reminders and communication when patients are unable to answer a phone call but can still text ### 27. Effortless Simplicity Makes This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Kim V. | Team Lead/Financial Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like the simplicity of this program and the way it communicates with our dental software **What do you dislike about MaxAssist?** There is nothing to complain about. The product functions exactly as expected. **What problems is MaxAssist solving and how is that benefiting you?** I appreciate how it monitors and records overdue patients. This feature makes it easier for me to stay organized and ensures that I don't miss following up with anyone. ### 28. Effortless Booking and Communication with MaxAssist **Rating:** 4.5/5.0 stars **Reviewed by:** Ricky R. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like that MaxAssist is instant and that confirmation makes booking easier. It's really convenient that I can confirm with patients by text message or email. The initial setup was very easy. **What do you dislike about MaxAssist?** no. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist makes communication with patients and booking confirmations easy. It's instant and convenient, allowing me to confirm appointments via text message and email. ### 29. Exceptional Support and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** They are always quick to respond to any questions, and I find the program itself very straightforward to use. **What do you dislike about MaxAssist?** So far, I haven't encountered any drawbacks while using the program. **What problems is MaxAssist solving and how is that benefiting you?** It sends out all our reminders, which saves us time and allows us to focus on completing other tasks. ### 30. Saves Time for Receptionists, but Needs Custom Lists for Each Hygienist or Dentist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about MaxAssist?** overdue reminders sent at selected frequency. Requires receptionist to make less phone calls **What do you dislike about MaxAssist?** It would be nice if we could populate a list that was for just a specific hygienist or dentist. **What problems is MaxAssist solving and how is that benefiting you?** We are able to fill openings in our schedule very quickly from the short call lists ### 31. Helpful and Smart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** Great and helpful tool to communicate with patients and book appointments. **What do you dislike about MaxAssist?** Its great, but sometimes it takes a while to update contact info or appointment times. **What problems is MaxAssist solving and how is that benefiting you?** Helpful in texting and contacting patients to book appointments and send reminders. It makes my work easy. **Official Response from Maria Grateron:** > Thank you for sharing your experience with MaxAssist. We understand the importance of timely updates and will strive to enhance the system for smoother contact info and appointment time updates. ### 32. Fast, Secure Communication and Useful Features **Rating:** 5.0/5.0 stars **Reviewed by:** Elena M. | Dental Admin Lead role, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** FAST COMMUNICATION WITH PATIENTS SECURED COMMUNICATION BUCKETS LIST AND ALERTS **What do you dislike about MaxAssist?** SO FAR WE HAVE FOUND EVERYTHING EXTREMELLY USEFULL **What problems is MaxAssist solving and how is that benefiting you?** COMMUNICATION WITH PATIENTS, SOMETIMES THEY DONT ANSWER THE PHONE BUT THEY DO ENGAGE TO TEXTS BETTER CONTROL ON DUE OR UNSCHEDULED PATIENTS **Official Response from Maria Grateron:** > Thank you for your feedback, Elena! We're thrilled to hear that you find everything in MaxAssist extremely useful. ### 33. Impressive AI Functionality Elevates the Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** The AI function and easy to do follow ups with patients. **What do you dislike about MaxAssist?** I dislike the word count the most whenever I send texts to patients. **What problems is MaxAssist solving and how is that benefiting you?** Being able to track unscheduled appointments and who has not booked yet at our clinic ### 34. User-Friendly and Essential for Daily Admin Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** User friendly helps with daily task as admin and filling schedule. **What do you dislike about MaxAssist?** It can be very overwhelming at first but once you get a hang of using the system - it helps alot. **What problems is MaxAssist solving and how is that benefiting you?** None at the moment. ### 35. Great and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** very efficient and advanced, easy to use and understand **What do you dislike about MaxAssist?** sometimes its automatically sending reminders **What problems is MaxAssist solving and how is that benefiting you?** Its help in texting people and helps confirming appointments and we don't have to do it manually. ### 36. Max Assist Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** The AI function is great. The lists and short notice function. **What do you dislike about MaxAssist?** It would be good to have higher character count. **What problems is MaxAssist solving and how is that benefiting you?** Unscheduled tx lists, short notice lists, easy communication. **Official Response from Maria Grateron:** > We're happy to hear that MaxAssist is helping you with unscheduled and short notice lists, as well as easy communication. We'll take your feedback about the character count into account for future enhancements. ### 37. RecallMax is a great program to connect with our patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** Edit of mass email template has become easier to made. **What do you dislike about MaxAssist?** I don't have anything specific to mention at this moment. **Recommendations to others considering MaxAssist:** None **What problems is MaxAssist solving and how is that benefiting you?** None at this time. ### 38. Recall Max is a great time saver for our office **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** We use the short notice for booking appts a lot and it is a real time saver **What do you dislike about MaxAssist?** I don't like the format of the update as much as the old version. It isn't as easy to navigate **What problems is MaxAssist solving and how is that benefiting you?** Our schedule has a lot less open time in it. ### 39. Quick Patient Booking, But Needs Better Integration with Dentrix **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** It's quick access to patients to get them booked **What do you dislike about MaxAssist?** You have to flip back in forth with dentrix, it would be nice if u could access the info right in Maxassist **What problems is MaxAssist solving and how is that benefiting you?** Getting patients booked and confirmation ### 40. Texting Feature Makes Communication a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about MaxAssist?** Texting feature is very helpful for reaching patient's when there mailbox is full **What do you dislike about MaxAssist?** Doesn't remove patient's from Short Notice list once scheduled or seen **What problems is MaxAssist solving and how is that benefiting you?** Anyone can use to call patient's for short notice ### 41. Useful Metrics at a glance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about MaxAssist?** It is so easy to get information for and about patients and their families at a glance. **What do you dislike about MaxAssist?** Unable to text non-patient family members who you may need to confirm with. There is no telephone call option for seniors / other patients who do not want text. Only one phone number / email address per patient is allowed. For familes where parents are not together it would be nice to notify both of child appointments. **What problems is MaxAssist solving and how is that benefiting you?** Takes the hours our of confirming appointments, tracks text conversations when we contact patients about upcoming appointments, coverage and various other questions they may have. Tracks the usage of the system by staff members, this is not as accurate as it could be. Provides feedback on pre-booking - it would be far superior if this metric was shown by provider. It would help management train providers who are pre-booking their own appointments and it would help train responsible front end where the gaps are. It would also reveal which dentists are most or least successful with case acceptance and allow us to train dentists/assistants to increase patient understanding of their dental situation. **Official Response from Maria Grateron:** > Thanks for your feedback! We're glad MaxAssist makes accessing patient info easy. We understand the need for more flexible communication options and appreciate your suggestions. We will consider your suggestions for future improvements. ### 42. Excellent program **Rating:** 5.0/5.0 stars **Reviewed by:** Terra W. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about MaxAssist?** I love how max assist integrates with Dentrix and allows us to look at a patient's entire file without having to open multiple windows. Patients love being able to reach us any time and with the app this works perfect for last min changes. Anytime I have issues the support team is amazing and really quick at resolving the issue. **What do you dislike about MaxAssist?** I don't have anything I don't like about the program. It works great. **What problems is MaxAssist solving and how is that benefiting you?** Being able to reach patients through SMS vs calling and leaving messages. This is a quicker way to get answers and is more convenient for patients ### 43. Easy to use, intergrated well with Dental Software **Rating:** 5.0/5.0 stars **Reviewed by:** Brunswick Square Dental C. | Reception, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about MaxAssist?** Less staff time calling to confirm appointments, easy commmunication between patients and staff through text and email, great short notice/cancelation list functions! Love how you can mass text patients on your cancelation list with the date and time and have a response in no time! Also love how you can write a note and instantly have it sent to all of the family members office journal with one simple click. Great recall and overdue treatment lists intergrated from our dental software. After using a competitor for many years before the switch to Recall Max we can hands down recommend this program over others! Thanks Recall Max! **What do you dislike about MaxAssist?** Nothing at this time, everything works as it should. **What problems is MaxAssist solving and how is that benefiting you?** Less staff time calling patients, minimal errors on appointment date and times as the patient has an electronic record. **Official Response from Maria Grateron:** > We’re excited to hear how RecallMax has positively impacted your practice! Thank you for sharing your experience with us. We’re committed to providing dental practices with the best practice productivity software to help them grow. ### 44. Great platform for keeping eyes on all of it. **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel O. | Director Of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about MaxAssist?** Love being able to login to my enterprise dashboard to see all practices easily. **What do you dislike about MaxAssist?** Having a seperate login for each office, but also understand the logistics of different servers. Being able to pull reports in various time frames would be helpful. **What problems is MaxAssist solving and how is that benefiting you?** Helping with online paperwork, booking appointments online, and recovering patients who didn't schedule or didn't schedule treatment. **Official Response from Maria Grateron:** > We're thrilled to hear that our enterprise dashboard is helping you manage multiple practices with ease. We understand the inconvenience of having separate logins for each office, but this is necessary due to the different servers. Your feedback about the ability to pull reports in various time frames is valuable, and we will definitely take it into account for future improvements. ### 45. Max is a great assistant. **Rating:** 4.0/5.0 stars **Reviewed by:** Carrie A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about MaxAssist?** The best part is the toolbar that sits on top of my screen. I like being able to move between Recall Max and OpenDental without one disappearing. I do wish I could right click a patient in max and open them in OD. The info on the toolbar is very helpful and quick to get. Our five star reviews have increased with the RM system. Customer support is excellent, integration was easy and I use max every day. **What do you dislike about MaxAssist?** I wish the forms were more user friendly. I would like to tweak them without having to have a cs do it. Also, I wish info that is already entered in our system would show so the patient wasn't filling out fields we already have. **What problems is MaxAssist solving and how is that benefiting you?** Task list is better than OD, missed pre-appointment list gets checked daily, the short notice list is great with the options of dates/times, etc. **Official Response from Maria Grateron:** > Thanks, Carrie! We're glad to hear that you are enjoying the toolbar feature and finding it helpful for your daily tasks. We appreciate your feedback about forms and the right-click functionality and will take it into consideration for future updates. ### 46. MaxAssist has been a useful tool for contacting my patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Derek F. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about MaxAssist?** I like the having ability to create unique messages for my patients. **What do you dislike about MaxAssist?** I do not like that all messages are sent to every active patient. Being able to create specific groups would be beneficial. **What problems is MaxAssist solving and how is that benefiting you?** They have been able to resolve formating of patient messages for me. **Official Response from Maria Grateron:** > Thank you so much for your feedback! We’re so happy to hear that MaxAssist has been helpful in reaching your patients. We’ll definitely keep your suggestion in mind as we work on future updates! ### 47. Great software! **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia R. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about MaxAssist?** This software is very easy to use. Staff has responded well to the incorporation of it to our Dental program. **What do you dislike about MaxAssist?** Not really anything i dislike, its very easy to use. **What problems is MaxAssist solving and how is that benefiting you?** Confirming of appts. Providing recall status to patients. **Official Response from Maria Grateron:** > Thank you for your feedback! We're thrilled to hear that you haven't encountered any issues with using MaxAssist. We appreciate your support! ### 48. Making Every Day Operations Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about MaxAssist?** Love being able to communicate with patients through the computer and having those conversations saved to refer back to. It makes booking appointments a lot easier and saves on time. The reminder system in place helps take the load off of me and patients also appreciate the reminders. Customer service is always fast to respond. I use this software everyday and it connects seamlessly to Maxident (our software in office). **What do you dislike about MaxAssist?** I wish the character limit was longer. Seems silly to limit it and charge extra for more characters. Also wish there was a way to make the tool bar skinner/smaller on the screen. **What problems is MaxAssist solving and how is that benefiting you?** Helps take the load off of the front staff for reminding patients of appointments and is a great way to communicate with the patient base. **Official Response from Maria Grateron:** > Thank you for your positive feedback about MaxAssist! We're thrilled to hear that it's making everyday operations easier for you. We understand your concerns about the character limit and toolbar size and will keep it in mind for future enhancements. Thanks for choosing MaxAssist! ### 49. Benefit to have **Rating:** 4.5/5.0 stars **Reviewed by:** Amy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about MaxAssist?** As the Office Manager I like being able to track the calls made by each staff and where the focus is for each of them. Gives me the opportunity to refocus them if needed. I also like the text messaging system, as more and more patients text rather than call. **What do you dislike about MaxAssist?** We have had a few patients ask to only have specific reminders rather than all of them. Right now the only one they can opt out of getting is the same day when appt is confirmed. Other than that they either get them all or none at all. It would be nice if the patient could pick if they want the two week, one week, 2 day or same day if we have it set up to send them. I also would like a "rebooked" option in the miss/cancelled list, rather than just a remove from list. **What problems is MaxAssist solving and how is that benefiting you?** Sending reminders for due/over due hyg. Creates follow up lists for staff to easly track who they need to follow up with. sending forms and uploading them right into our doc centre saves the admin time. ### 50. Makes patient organization much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about MaxAssist?** My favourite thing about RM is the follow up list. I love how I can attach specific tasks to certain patients and date them. I love that I get notified about them as soon as I log in. I have not missed a signal follow up with insurnace companies since using this tool and as such, have more satisfied patients. **What do you dislike about MaxAssist?** The only downside I have found so far in the approx 5 months of use, is I wish I could manually send patients appointment date and time info with the click of a button, or email/text reciepts directly to the patient. As we are no longer paying for the addon features with Maxident, I cannot send it through the software and would love to be able to use Recall Max to do it. **What problems is MaxAssist solving and how is that benefiting you?** 1. treatment/predetermination follow ups: we are not missing any insurance claim/estimate follow ups and are therefore booking more patients 2. cancellations: it is so much faster and easier to follow up with cancelled appts to rebook 3. google reviews: because the surverys are sent out directly after the appt's are complete, we are seeing a significant increase in google reviews. Most of our patients find us on google so we have also seen an increase in New Patients. ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-07+08%3A22%3A23+-0500&secure%5Bsession_id%5D=e277c487-bea3-4c46-a7bc-b9bf4bcf7ff3&secure%5Btoken%5D=35be4d3e95f28a642a2e5c0f94fa5c02256487b0015bf90d09ebad7a01db8569&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,944 reviews)