I really value the flexibility ReactorCX provides both in functionality and timeline, allowing us to build services that best serve our guests and the business. Their expertise in-house is top-notch, and we've had productive conversations with their support team to build exactly what we need. Moreover, the ReactorCX team is accommodating, providing exactly what we need to do what's best for the business and our guests. The transition to ReactorCX has derisked the stability of our loyalty program, and the customization they've allowed has enabled us to build better experiences for our guests. The team has been able to build a custom promotion under a very tight timeline, showcasing their flexibility. I appreciate the out-of-the-box solutions from ReactorCX that help us gain insights to drive our program's value proposition forward. Review collected by and hosted on G2.com.

The one drawback that I've seen is the timing to deliver statements of work. If those could be expedited, to make business decisions quicker, that would be helpful. Review collected by and hosted on G2.com.