G2

Ronan H.

Manager

Small-Business (50 or fewer emp.)

6/26/2020

"Fantastic App"

5/5

What do you like best about ReachOut Suite?

We are a small business and Reachout has helped us revolutionise our service engineers work. Reachout has provided us with an affordable solution to so many problems.It has eliminated any excuses for inventory issues it allows us track the service engineers time on site and allows us to invoice the customer as soon as the job is done. Absolutely brilliant. I couldn't recommend it highly enough! Review collected by and hosted on G2.com.

What do you dislike about ReachOut Suite?

We would like to see some more detail on the customers being visible. The reports we send out directly from Reachout to customers could be improved in how they look. Review collected by and hosted on G2.com.

Recommendations to others considering ReachOut Suite:

Try it out. It is easy to use and we have certainly found it brilliant. Review collected by and hosted on G2.com.

What problems is ReachOut Suite solving and how is that benefiting you?

We had suffered the age old problem of Service Engineers filling in time sheets at the end of the day or week sometimes. Now they must fill it in before they leave the job. This has eliminated customers not being charged for parts that were used and have been forgotten and Service Engineers trying to remember how long a job took. Also they must get someone on site to sign for the work which is sent out to the customer in he digital report from Reachout, this has basically eliminated all queries from customers on their invoices. Review collected by and hosted on G2.com.